IT Executive - Client Desktop Support

Genting Malaysia; Malaysia; Hybrid; MYR 42,000 - 54,000; Full time

Job summary

Genting Malaysia is seeking a capable IT Support professional to provide end-user assistance across PC hardware and software, deploy software packages, and manage licenses. You will participate in IT projects, document processes, and strive for continuous improvement while ensuring SLAs are met.

The role is based at Resorts World Genting, Pahang, with fresh graduates welcome and full training provided. Ideal candidates hold a Computer Science/IT degree or a Diploma with relevant experience and

Qualifications

• Onsite work experience with workstations, hardware and software issues.
• Strong troubleshooting across hardware and software components.
• Good written and verbal English communication.

Responsibilities

• Provide technical support for IT-related issues including setup and maintenance of PC hardware and software.
• Create and deploy software packages using WSUS and maintain antivirus activity.
• Perform small to medium scale IT project management and implementation.
• Participate in process documentation and enforcement of policies and procedures.
• Provide recommendations for continuous improvement to reduce hours of onsite support.
• Monitor and ensure service level agreements (SLA) are met.
• Manage software licenses and track records without delay.
• Plan to reduce waste of IT hardware to align with Go Green procedures.

Skills

Onsite support

Hardware & software troubleshooting

English communication

SLA monitoring

Independent working

Education

Bachelor’s degree in Computer Science/IT

Diploma with 2+ years experience

Job description

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Description

• Provide technical support for user regarding IT related issues including setup and maintenance of PC hardware and software
• Create and deploy software packages using WSUS and maintain antivirus activity
• Perform small to medium scale IT project management and implementation
• Participate actively in process documentation as well as policies and procedures enforcement
• Provide recommendations and ideas for continuous improvement and enhancement for reducing hours of onsite support
• Monitor and ensure service level agreement (SLA) is met
• Manage license software and able to track the records without any delay
• Plan to reduce waste of IT hardware to follow company procedure as Go Green

Job Requirements

• Degree in Computer Science or Information Technology related fields; or
• Diploma with minimum 2 years of relevant working experience
• Know how to provide onsite support for workstations, hardware and software issues
• Must be positive, hardworking and able to work within tight schedule and meeting deadlines
• Strong interpersonal skills with good written and verbal communication in English
• Good analytical and problem-solving skills
• Self-motivated, pro-active, resourceful and able to work independently with minimum supervision
• Able to be teamed up with colleagues to perform IT systems support functions Experience in iPad and Tablet support will be a major added advantage
• Willing to based at Resorts World Genting, Pahang
• FRESH GRADUATES are encouraged to apply as training will be provided

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company.

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