Information Technology Specialist

Haitian Group; Johor; On-site; MYR 60,000 - 100,000; Full time

Job summary

Haitian Group is seeking an IT Support & Systems Administrator in Johor, Malaysia. You will provide hands-on IT support, maintain ERP/MES systems, and ensure secure, reliable manufacturing IT operations.

You will manage servers, networks, backups, and IT security, while collaborating with cross-functional teams to keep production systems running smoothly.

Qualifications

• Bachelor's Degree or Diploma in Information Technology or related field.
• 3–5 years of relevant IT support, system administration, or IT infra experience.
• Practical knowledge of ERP/MES systems in manufacturing environments.
• Strong understanding of server administration, networking, Windows OS, and IT infra.
• Knowledge of cybersecurity, data backup, access control, and information security practices.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Good communication and interpersonal skills; able to support users cross-functionally.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, OS, printers, and IT issues.
• Install, configure, maintain, and upgrade computers and IT equipment and software applications.
• Support ERP/MES and manufacturing systems integration and operation.
• Administer servers and networks; monitor performance and ensure uptime.
• Implement IT security policies, monitor threats, and manage cybersecurity incidents.
• Manage IT assets, vendor coordination, and documentation.

Skills

IT support

System administration

ERP/MES systems

Cybersecurity

Networking

Troubleshooting

Communication skills

Team collaboration

Education

Bachelor's Degree or Diploma in IT/CS

Tools

Windows Server

LAN/WAN

Backup & recovery

IT security tools

Job description

Key Responsibilities

1. IT Support & System Maintenance

• Provide technical support and troubleshooting for hardware, software, operating systems, printers, and other IT-related issues.
• Install, configure, maintain, and upgrade computers, IT equipment, and software applications.
• Provide timely technical assistance to employees and ensure smooth daily IT operations.

2. ERP / MES & Manufacturing Systems

• Maintain, support, and troubleshoot ERP and Manufacturing Execution System (MES) applications.
• Support the integration and operation of IT systems with manufacturing and production processes.
• Coordinate with relevant departments and system vendors to resolve ERP/MES issues and improve system efficiency.
• Assist in system implementation, configuration, testing, upgrades, and user training.
• Support factory production systems and manufacturing automation-related IT requirements.

3. Server & Network Administration

• Manage and maintain company servers, local area networks (LAN), wireless networks, and internet connectivity.
• Monitor system performance, network availability, and IT infrastructure stability.
• Perform regular data backups, system updates, and recovery procedures.
• Manage user accounts, access permissions, and system configurations.

4. Cybersecurity & IT Compliance

• Implement and maintain IT security policies, procedures, and access controls.
• Monitor potential security threats and assist in resolving cybersecurity incidents.
• Ensure regular software updates, antivirus protection, data backup, and system security.
• Support data protection, information security, and IT compliance requirements.

5. IT Asset & Vendor Management

• Maintain IT asset inventory, software licenses, and equipment records.
• Manage IT equipment procurement, deployment, maintenance, and replacement.

  5. IT Asset & Vendor Management

  • Coordinate with external IT vendors and service providers for technical support and system maintenance.
  • Maintain IT documentation, service records, and technical support reports.

  Job Requirements

  • Bachelor's Degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field.
  • 3–5 years of relevant working experience in IT support, system administration, IT infrastructure, or a similar role.
  • Practical knowledge of ERP/MES systems and manufacturing or factory IT environments.
  • Good understanding of server administration, networking, Windows operating systems, and IT infrastructure.
  • Knowledge of cybersecurity, data backup, access control, and information security practices.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Good communication and interpersonal skills, with the ability to support users across different departments.
  • Able to work independently and collaborate effectively with cross-functional teams.