Administration - Enterprise Resource Planning & Information Technology

Confidential Jobs; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Confidential Jobs is seeking an Executive – ERP & IT Administration to support the administration, maintenance, and continuous improvement of the ERP system and IT operations. The role acts as a liaison between business users, vendors and the IT team to ensure smooth operations, proper documentation, user support, and policy compliance.

The candidate will track tickets, assist in creating user guides and SOPs, manage asset inventories, contracts, and audits, and prepare monthly ERP/IT reports.

Qualifications

• Diploma or higher in IT-related field is required.
• 2–3 years of ERP/IT experience in administration, coordination or support preferred.

Responsibilities

• Track ERP / IT support tickets and ensure proper closure and documentation.
• Assist to compile the ERP / IT user guides, SOPs, and training materials, if any.
• Assist Manager to maintain ERP / IT policies, procedures, forms, records, and documentation.
• Prepare and update IT asset inventories, software licenses, warranties, and maintenance records.
• Manage ERP / IT-related contracts, service agreements, and vendor documentation.
• Coordinate purchase requisitions, quotations, and approval documentation for ERP/IT equipment and services.
• Support internal and external audits by preparing IT-related documentation and records.
• Ensure proper filing and retention of ERP / IT documents in accordance with company requirements.
• Maintain ERP / IT user accounts, asset registration and tracking for hardware and software, etc.
• Coordinate issuance, transfer, and disposal of IT equipment.
• Assist in monitoring software license compliance and renewal schedules.
• Prepare monthly ERP and IT operational reports.

Skills

ERP administration

IT support

System coordination

IT administration

Education

Diploma in Information Technology, Computer Science, Business Information Systems, or related field

Job description

The Executive – ERP & IT Administration is responsible for supporting the administration, maintenance, and continuous improvement of the Company's ERP system and IT operations. The role serves as a key coordinator between business users, vendors, and the IT team to ensure smooth system operations, proper documentation, user support, and compliance with established IT policies and procedures.

Responsibilities:

• Track ERP / IT support tickets and ensure proper closure and documentation.
• Assist to compile the ERP / IT user guides, standard operating procedures (SOPs), and training materials, if any.
• Assist Manager to maintain ERP / IT policies, procedures, forms, records, and documentation.
• Prepare and update IT asset inventories, software licenses, warranties, and maintenance records.
• Manage ERP / IT-related contracts, service agreements, and vendor documentation.
• Coordinate purchase requisitions, quotations, and approval documentation for ERP/IT equipment and services.
• Support internal and external audits by preparing IT-related documentation and records.
• Ensure proper filing and retention of ERP / IT documents in accordance with company requirements.
• Maintain ERP / IT user accounts, asset registration and tracking for hardware and software, etc.
• Coordinate issuance, transfer, and disposal of IT equipment.
• Assist in monitoring software license compliance and renewal schedules.
• Prepare monthly ERP and IT operational reports.

Experience/Skills required:

• Diploma in Information Technology, Computer Science, Business Information Systems, or related field.
• Minimum 2-3 years of experience in ERP administration, IT support, system coordination, or IT administration.