Inbound Sales Coordinator (Lead Qualification)

New Way Manufacturing Sdn. Bhd.; Selangor; In loco; MYR 29.000 - 58.000; Tempo pieno

Descrizione del lavoro

New Way Manufacturing Sdn. Bhd. is seeking an Inbound Sales Coordinator (Lead Qualification) to quickly respond to daily leads generated for shading solutions.

This junior role will learn on the job by shadowing the front desk lead and gradually take ownership of lead conversations. You will connect with prospects via phone, WhatsApp, or email, verify needs, determine whether the lead is B2B or B2C, and route or nurture accordingly.

Competenze

• Fluent English, written and spoken.
• Basic CRM experience and willingness to learn Dynamics 365.
• Strong communication and listening skills.
• Organized with attention to detail.
• Ability to identify customer readiness to buy.

Mansioni

• Handle inbound leads via phone, WhatsApp, or email promptly.
• Confirm customer needs and collect required details.
• Classify leads as B2B or B2C and route accordingly.
• Assign qualified B2C leads to the lead owner in Dynamics 365.
• Maintain accurate lead records in Dynamics 365 and support front desk when needed.
• Re-engage quiet leads and nurture or disqualify as appropriate.

Conoscenze

Fluent English

CRM familiarity

Attention to detail

Communication skills

Organized

Strumenti

Dynamics 365

Descrizione del lavoro

Inbound Sales Coordinator (Lead Qualification)

More homeowners are asking us about shading, and we want every one of them to hear from a real person quickly. We receive 20 to 30 leads a day, and up to 40 on peak days. Over time, you and our front desk lead will split these leads between you, and you will be the first person a new customer hears from at New Way.

Your job is to find out who the lead is, what they need, and when they plan to buy. You then pass the right leads to the right person. This is a junior role. You will learn the work by shadowing before you take leads on your own.
What you will do

Connect with leads from all sources as soon as possible when they arrive during the day, by phone, WhatsApp, or email.

Confirm the customer's request and gather the information the sales team needs.

Decide whether the lead is B2B or B2C. Send B2B leads to the relevant B2B sales team.

For B2C leads, find out what the customer is looking for and when they plan to buy: immediately, next month, next quarter, or not yet decided.

Assign qualified B2C leads to our B2C sales PIC as the lead owner in Dynamics 365, with call notes so the customer does not have to repeat themselves.

Do not pass leads who are not ready to buy to sales. Mark them as Nurturing, point them to helpful information, and tag them correctly in Dynamics 365 so our email and WhatsApp nurture journeys start.

Re-engage leads that go quiet with sales. When the sales PIC passes an unresponsive lead back to you, reach out again, then move the lead into nurture or disqualify it, and update Dynamics 365 to match.

Keep every lead record in Dynamics 365 accurate and up to date.

Support front desk tasks when lead volume is low.

How you will be trained

You will learn Dynamics 365 from the marketing team and our front desk lead.

You will shadow our front desk lead on live lead calls and see how follow-ups are handled by WhatsApp and email, then start taking leads yourself.

You will learn our products well enough to ask the right questions and set the right expectations.

What we are looking for

A clear, friendly manner on the phone and in writing. You enjoy talking to people and listening before you speak.

Fluent English, written and spoken.

Bahasa Malaysia and Chinese are a plus.

Comfortable using a CRM or learning one quickly. Dynamics 365 experience is a bonus.

Organized, with attention to detail and consistent follow-through on notes and tagging.

Good judgment. You can tell a customer who is ready to buy from one who is still exploring, and you are comfortable saying so.

Persistent but polite. You are comfortable following up with customers who have gone quiet, without being pushy.

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