In-Office SaaS Support Specialist – Customer Care

Hunters International Sdn Bhd; Shah Alam; On-site; MYR 35,544 - 42,575; Full time

Job summary

Hunters International Sdn Bhd is seeking a proactive Online Customer Support representative based in Shah Alam. You will support customers through chat, email, and phone, assisting them with our SaaS product and troubleshooting issues as needed.

The ideal candidate will have excellent communication skills, a friendly attitude, and the ability to multitask effectively. A passion for helping customers and familiarity with cloud-based software is essential. Remuneration is RM3,500.

Qualifications

• Familiarity with SaaS platforms and cloud-based software.
• Excellent communication skills.
• Ability to multitask and manage customer requests efficiently.

Responsibilities

• Support customers through chat, email, and phone.
• Help users understand and use the SaaS product.
• Troubleshoot account or system issues.
• Guide customers step-by-step when needed.
• Record customer issues and feedback.
• Work with technical teams to solve complex problems.

Skills

Familiar with SaaS platforms and cloud-based software

Good communication skills

Friendly and customer-focused attitude

Basic computer and internet knowledge

CRM and helpdesk tools usage

Basic troubleshooting and problem-solving skills

Good English communication (written and spoken)

Multitasking and managing customer requests efficiently

Job description

Hunters International Sdn Bhd is seeking a proactive Online Customer Support representative based in Shah Alam. You will support customers through chat, email, and phone, assisting them with our SaaS product and troubleshooting issues as needed.

The ideal candidate will have excellent communication skills, a friendly attitude, and the ability to multitask effectively. A passion for helping customers and familiarity with cloud-based software is essential. Remuneration is RM3,500.