SaaS Customer Support Intern – Learn & Grow

The Access Group; Kuala Lumpur; Hybrid; MYR 20,000 - 31,000; Part time

Benefits offered by this job

Competitive salary

25 days leave

Health contribution

Charity days

Job summary

The Access Group in Kuala Lumpur offers an internship role supporting customer support operations with structured learning and hands-on exposure to a global software organization. You will develop foundational skills in customer service and technical support while aligning with professional workplace practices.

Participants gain experience in log and track issues, triage with engineers, and contribute to knowledge bases, all while benefiting from a blended office-working environment and career

Qualifications

• Diploma, Degree, or fresh graduate in IT, Computer Science, Information Systems, Business, Engineering or related fields
• K‑Youth participants with relevant training or certifications are encouraged

Responsibilities

• Assist in handling customer support requests and service tickets
• Log, track, and document customer issues accurately
• Support triage of cases with guidance from Technical Engineers
• Escalate issues appropriately to senior team members
• Collaborate with internal teams to ensure service continuity
• Contribute to knowledge base documentation using KCS methodology
• Participate in continuous improvement initiatives

Skills

Technical troubleshooting basics

Professional communication

Problem solving

Time management

Education

Diploma/Degree in IT or related field

K-Youth participants with relevant training encouraged

Job description

The Access Group in Kuala Lumpur offers an internship role supporting customer support operations with structured learning and hands-on exposure to a global software organization. You will develop foundational skills in customer service and technical support while aligning with professional workplace practices.

Participants gain experience in log and track issues, triage with engineers, and contribute to knowledge bases, all while benefiting from a blended office-working environment and career