Front Office Lead – Online Hospitality

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Hunters International Sdn Bhd is seeking a Font Office Manager to oversee our online hospitality team from our Cheras office. You will manage customer inquiries, resolve issues, and ensure a positive, professional experience at every touchpoint.

Ideal candidates have 3–5 years in front office or duty management in hotels or online hospitality, are fluent in Mandarin, English and Bahasa Malaysia, and can lead with empathy while using CRM systems to track and improve service.

Qualifications

• 3–5 years of Front Office or Duty Manager experience in hotels or online hospitality.
• Proficient in Mandarin, English and Bahasa Malaysia.
• Strong problem-solving, decision-making and communication skills.
• Empathetic, patient, and capable of multitasking in a fast-paced environment.
• Familiarity with CRM systems, hotel software and MS Office/Google Workspace is an advantage.
• Minimum High School qualification; Diploma or Degree is a plus.

Responsibilities

• Oversee the support team handling customer inquiries (calls, chat, email, social media) and coordinate daily operations to maintain service standards.
• Resolve inquiries, handle complaints professionally, escalate complex technical issues, and track records using CRM systems.
• Build a deep understanding of company products/services to deliver accurate information and tailored recommendations.
• Gather customer feedback and insights to help management improve products, services, and overall experience.

Skills

Languages: Mandarin, English, Bahasa M

Team leadership

CRM usage

Problem-solving

Education

Diploma or Degree in relevant field

Tools

CRM systems

Hotel software

Job description

Hunters International Sdn Bhd is seeking a Font Office Manager to oversee our online hospitality team from our Cheras office. You will manage customer inquiries, resolve issues, and ensure a positive, professional experience at every touchpoint.

Ideal candidates have 3–5 years in front office or duty management in hotels or online hospitality, are fluent in Mandarin, English and Bahasa Malaysia, and can lead with empathy while using CRM systems to track and improve service.