SaaS Support Engineer — Customer Champion

ZEONIQ; Shah Alam; On-site; MYR 30,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental & optical coverage

Performance bonus

Training and development programs

Unlimited pantry supply

Monthly outings

Public transport accessible

Job summary

Evoloper Sdn. Bhd. is seeking a customer service professional based in Malaysia to handle inquiries via phone, email and chat. The role emphasizes maintaining SLAs, CSAT metrics and accurate activity records while delivering courteous, professional support.

Candidates with a Diploma or Bachelor’s in Business or Communications, 1–3 years’ experience, and strong Excel/Office skills are preferred. Fresh graduates are welcome, and immediate availability will be considered.

Qualifications

• Experience in customer service, software/tech a plus.
• Excellent communication via phone, email, chat.
• Fluency in Mandarin preferred for Mandarin-speaking clients.

Responsibilities

• Address inquiries via phone, email, and chat.
• Maintain SLAs and CSAT/resolution metrics.
• Resolve issues with follow-up until final resolution.
• Maintain detailed records of interactions.
• Collect feedback and identify areas for improvement.
• Participate in continuous improvement initiatives.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Mandarin language

Education

Diploma/Bachelor's in Business/Communication

Tools

Excel

Word

PowerPoint

Job description

Evoloper Sdn. Bhd. is seeking a customer service professional based in Malaysia to handle inquiries via phone, email and chat. The role emphasizes maintaining SLAs, CSAT metrics and accurate activity records while delivering courteous, professional support.

Candidates with a Diploma or Bachelor’s in Business or Communications, 1–3 years’ experience, and strong Excel/Office skills are preferred. Fresh graduates are welcome, and immediate availability will be considered.