In-House Motor Claims Adjuster — Expert Negotiator

Berjaya Sompo Insurance Berhad; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Berjaya Sompo Insurance Berhad in Malaysia seeks a proactive Motor In House Adjuster to support the Claims function. This role reviews and assesses claims from repairers and external adjusters to ensure accuracy, fairness, and to prevent claims leakage while delivering fast, high-quality service in compliance with policies.

The candidate will review assessments from panel and external adjusters, negotiate repair costs, provide technical guidance to claims handlers, manage disputes, review

Qualifications

• Diploma / Degree in Automotive Engineering or any other relevant discipline.
• With Basic Certificate in Loss Adjusting is an added advantage
• Minimum 5 to 7 years of experience as claims motor adjuster required.
• Strong interpersonal, negotiation, and communication skills, with the ability to engage stakeholders at all levels.
• Proven ability to work independently and collaboratively in a team environment.
• Highly organized, detail-oriented, and able to manage tight deadlines in a fast-paced environment.
• Strong verbal and written communication skills, including report writing and presentations.

Responsibilities

• Review and validate assessments from panel and external adjusters to ensure accuracy and prevent leakage.
• Assess desktop claims (OD, ODKFK, Extended Warranty) and negotiate repair costs where required.
• Provide technical guidance and support to claims handlers.
• Manage disputes on repair costs and workmanship, including conducting inspections when needed.
• Review third-party adjusters’ reports (TPPD and TPKFK claims).
• Deliver prompt, fair, and customer-focused claims handling.
• Ensure timely reporting and drive efficient claim closure.
• Escalate issues or trends and support continuous improvement; undertake ad hoc duties as assigned

Skills

Interpersonal skills

Negotiation

Communication

Teamwork

Report writing

Presentation skills

Education

Diploma / Degree in Automotive Engineering or related discipline

Basic Certificate in Loss Adjusting (added advantage)

Job description

Berjaya Sompo Insurance Berhad in Malaysia seeks a proactive Motor In House Adjuster to support the Claims function. This role reviews and assesses claims from repairers and external adjusters to ensure accuracy, fairness, and to prevent claims leakage while delivering fast, high-quality service in compliance with policies.

The candidate will review assessments from panel and external adjusters, negotiate repair costs, provide technical guidance to claims handlers, manage disputes, review