Car Expert

ControlExpert APAC; Kuala Lumpur; Hybrid; MYR 42,000 - 66,000; Full time

Job summary

ControlExpert APAC is seeking a Car Expert for a full-time hybrid role in Greater Kuala Lumpur. You will handle motor insurance claims, including estimation and loss adjustment, verify documentation, and determine eligibility with accuracy.

You will negotiate repair costs with external parties, and participate in departmental projects to reach strategic goals, all while delivering timely results in a fast-paced environment.

Qualifications

• Experience in motor insurance operations and claim handling.
• Proficiency in negotiation and dispute resolution.
• Strong written and spoken English communication.

Responsibilities

• Process motor insurance claims including estimation and loss adjustment.
• Negotiate cost of repair/settlement with external parties.
• Participate in projects to achieve department goals.

Skills

Negotiation

Communication

Attention to detail

Independent work

Deadline-driven

English proficiency

Education

BCCILA certification

Tools

Merimen

Job description

ControlExpert APAC specializes in innovative solutions for the automotive claims industry across the Asia-Pacific region. We are a trusted partner for insurance companies, repair shops, and car owners, offering services such as end-to-end claims management, digital assessments, fraud detection, and analytics. Our technology-driven approach streamlines claims processes, reduces costs, and enhances customer satisfaction. Backed by a team of highly skilled professionals, we deliver personalized solutions tailored to each client's needs. At ControlExpert APAC, continuous innovation and exceptional customer service drive our commitment to excellence.

Role Description

This is a full-time hybrid Car Expert role based in Greater Kuala Lumpur.

Tasks

• Processing motor insurance claims including estimation and loss adjustment, verifying claim documentation, evaluating claim eligibility and calculating appropriate cost of repair or claim settlements accurately within a strict turnaround time.
• Handle and negotiate cost of repair/settlement with external parties.
• Participate in projects and initiatives set to achieve the departmental and organization key goals.

Requirements

• Knowledge of motor insurance operations & Merimen is necessary.
• Certificate in Basic Certificate Course in Insurance Loss Adjusting (BCCILA).
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Ability to communicate and handle negotiation.
• Detail-oriented with a focus on accuracy and efficiency.
• Computer literate with knowledge of Microsoft applications (Word, Excel).
• Excellent communication skills, both oral and written in English.