Implementation Senior Engineer (Airport Solutions)

Amadeus; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Global opportunities

Flexible working model

Learning & development

Competitive rewards

Job summary

Amadeus is seeking an Implementation Senior Engineer (Airport Solutions) to lead customer-facing deployments of airport and passenger processing systems in Kuala Lumpur. You will collaborate with cross-functional teams and stakeholders to deliver high-quality, scalable implementations that keep travel operations running smoothly.

As the technical POC, you will define delivery plans, coordinate hardware and software details, support pre-sales discussions, and ensure successful go-lives while

Qualifications

• AMS/PPS knowledge required for airport/passenger processing domains.
• Understanding of network concepts (GWAN/LAN/DHCP) or willingness to learn.
• Familiarity with software development principles, Windows OS and client/server.
• Knowledge of version control systems and hardware/electrical components.
• Ability to communicate in English and collaborate across teams.
• Willingness to travel frequently to international and domestic locations.
• Engineering or related degree or equivalent practical experience.

Responsibilities

• Act as technical POC for large-scale airport implementation projects.
• Develop and execute implementation plans with the Project Manager.
• Provide regular status updates and risk/solution recommendations.
• Coordinate onsite activities with customer teams and subcontractors.
• Lead end-to-end delivery including software, testing, and go-live.
• Support pre-sales discussions with technical insights.
• Validate interfaces and deliverables; liaise with SI partners and SMEs.
• Collaborate with product, engineering, and operations teams throughout the lifecycle.

Skills

AMS/PPS knowledge

Network concepts

Windows client-server

Version control

English communication

Travel willingness

Education

Engineering or related degree

Equivalent practical experience

Job description

Implementation Senior Engineer (Airport Solutions)

Join our team to deliver cutting-edge airport and passenger processing solutions. In this role, you will play a critical part in implementing systems that keep global travel moving—working closely with cross‑functional teams and customer stakeholders to deliver high‑quality, seamless deployments.

You will act as a technical POC during project implementations, partnering with Project Managers to drive successful delivery while ensuring strong customer satisfaction and operational excellence.

This is a customer‑facing role, engaging with stakeholders across all levels—from C‑suite executives to technical SMEs—while building long‑term relationships and supporting future business opportunities.

Key Responsibilities

Leadership & Delivery

• Act as the technical POC for large-scale implementation projects, overseeing all installation, configuration, and deployment activities
• Develop and execute implementation plans in collaboration with the Project Manager
• Provide regular status updates, risks, and recommendations to internal and external stakeholders
• Represent implementation status in project governance forums and stakeholder meetings
• Take ownership of end‑to‑end delivery of customer‑facing projects (software, testing, and go‑live)
• Serve as the primary technical point of contact for customers, system integrators (MSI), and third parties
• Coordinate onsite activities with customer teams and subcontractors, including hardware installation and connectivity setup
• Ensure timely resolution of technical issues and drive closure with internal SMEs
• Support pre‑sales activities, including solution presentations and technical discussions

Customer & Stakeholder Engagement

• Build strong relationships with customer stakeholders to ensure high satisfaction and long‑term partnership
• Advise customers on system architecture, upgrades, product usability, and best practices
• Collaborate with internal product, engineering, and operations teams to align delivery outcomes
• Ensure timely validation and sign‑off of interface control documents (ICDs) and deliverables

Technical Delivery

• Lead the implementation and rollout of airport IT solutions, including common‑use and self‑service systems
• Support infrastructure setup, including LAN, firewalls, connectivity, and related components
• Gather and document customer functional and technical requirements
• Drive interface management across systems within project scope
• Facilitate testing phases including AAT, UAT, SAT, and OAT
• Prepare and document test plans, test cases, and implementation documentation
• Perform commissioning of self‑service equipment prior to airline acceptance testing
• Conduct system validation and support quality assurance processes in line with SDLC practices
• Collaborate with Business Analysts, QA teams, and Engineering throughout the project lifecycle

About the ideal candidate

• Knowledge with Airport Management Systems (AMS) or Passenger Processing Systems (PPS).
• Understanding of network concepts (e.g., GWAN, LAN, DHCP) or willingness to learn.
• Familiarity with software development principles, Windows OS, and client/server architecture is preferred but not mandatory.
• Knowledge of version control systems and hardware/electrical components.
• Ability to communicate effectively in English and work collaboratively in diverse teams.
• Willingness to travel frequently to both international and domestic locations and accommodations available as needed.
• Relevant degree in Engineering or Mechanical or Mechatronics or a related stream (or equivalent practical experience).

What we can offer you?

• A critical mission and purpose – At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, through on‑the‑job training, formal learning activities, and day‑to‑day interactions with colleagues.
• A caring environment – Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer – Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus and benefits.
• A flexible working model – We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community – We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company – Trust and reliability are fundamental values that drive our actions and shape long‑lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.