Implementation Senior Engineer (Airport Solutions)

Amadeus Hospitality; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Global learning opportunities

Flexible working model

Diversity & inclusion

Competitive rewards package

Career growth and development

Job summary

Amadeus Hospitality is seeking an Implementation Senior Engineer for Airport Solutions. You will lead technical deployments, act as the POC for large-scale projects, and collaborate with cross-functional teams to ensure smooth setup and handover to customers.

The role focuses on end-to-end delivery, from requirements gathering to go-live, with frequent travel. Strong English communication and domain knowledge in AMS/PPS are essential for success.

Qualifications

• Knowledge of AMS or PPS and how they integrate in airport systems.
• Familiarity with network concepts (GWAN, LAN, DHCP).
• Experience with software development principles, Windows OS, and client/server architecture.
• Knowledge of version control systems and hardware/electrical components.

Responsibilities

• Lead as technical POC for large-scale implementations, overseeing installation, configuration and deployment.
• Develop and execute implementation plans with the Project Manager.
• Provide status updates, risks and recommendations to stakeholders.
• Represent implementation status in governance forums and meetings.
• Own end-to-end delivery of customer-facing projects (software, testing, go-live).
• Serve as primary technical contact for customers, MSI, and third parties.
• Coordinate onsite activities including hardware installation and connectivity setup.
• Ensure timely resolution of technical issues and drive closure with SMEs.
• Support pre-sales activities with solution presentations and technical discussions.
• Gather and document customer functional and technical requirements.

Skills

Cross-functional collaboration

Technical POC

Customer relationship

English communication

Education

Engineering or related field

Tools

Windows OS

Version control systems

Job description

Job Title: Implementation Senior Engineer (Airport Solutions)

About the Role Join our team to deliver cutting-edge airport and passenger processing solutions. In this role, you will play a critical part in implementing systems that keep global travel moving—working closely with cross-functional teams and customer stakeholders to deliver high-quality, seamless deployments. You will act as a technical POC during project implementations, partnering with Project Managers to drive successful delivery while ensuring strong customer satisfaction and operational excellence. This is a customer-facing role, engaging with stakeholders across all levels—from C-suite executives to technical SMEs—while building long-term relationships and supporting future business opportunities.

Key Responsibilities

• Leadership & Delivery Act as the technical POC for large-scale implementation projects, overseeing all installation, configuration, and deployment activities
• Develop and execute implementation plans in collaboration with the Project Manager
• Provide regular status updates, risks, and recommendations to internal and external stakeholders
• Represent implementation status in project governance forums and stakeholder meetings
• Take ownership of end-to-end delivery of customer-facing projects (software, testing, and go-live)
• Serve as the primary technical point of contact for customers, system integrators (MSI), and third parties
• Coordinate onsite activities with customer teams and subcontractors, including hardware installation and connectivity setup
• Ensure timely resolution of technical issues and drive closure with internal SMEs
• Support pre-sales activities, including solution presentations and technical discussions
• Customer & Stakeholder Engagement Build strong relationships with customer stakeholders to ensure high satisfaction and long-term partnership
• Advise customers on system architecture, upgrades, product usability, and best practices
• Collaborate with internal product, engineering, and operations teams to align delivery outcomes
• Ensure timely validation and sign-off of interface control documents (ICDs) and deliverables
• Technical Delivery Lead the implementation and rollout of airport IT solutions, including common-use and self-service systems
• Support infrastructure setup, including LAN, firewalls, connectivity, and related components
• Gather and document customer functional and technical requirements
• Drive interface management across systems within project scope
• Facilitate testing phases including AAT, UAT, SAT, and OAT
• Prepare and document test plans, test cases, and implementation documentation
• Perform commissioning of self-service equipment prior to airline acceptance testing
• Conduct system validation and support quality assurance processes in line with SDLC practices
• Collaborate with Business Analysts, QA teams, and Engineering throughout the project lifecycle

About the ideal candidate

Knowledge with Airport Management Systems (AMS) or Passenger Processing Systems (PPS). Understanding of network concepts (e.g., GWAN, LAN, DHCP) or willingness to learn. Familiarity with software development principles, Windows OS, and client/server architecture is preferred but not mandatory. Knowledge of version control systems and hardware/electrical components. Ability to communicate effectively in English and work collaboratively in diverse teams. Willingness to travel frequently to both international and domestic locations and accommodations available as needed. Relevant degree in Engineering or Mechanical or Mechatronics or a related stream (or equivalent practical experience)

What we can offer you?

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.

We are Amadeus and we make travel work better for everyone, everywhere.

As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet.

Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!