Lead Infrastructure Engineer

SITA; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Benefits offered by this job

Flex Week: Work from home up to 2 days/week

Flex Day: Customize your workday

Flex-Location: Work from any location for up to 30 days a year

Employee Assistance Program (EAP)

Professional Development opportunities

Competitive benefits

Job summary

A leading tech company in Kuala Lumpur seeks a Lead Engineer to oversee technical solutions for clients. Responsibilities include project lifecycle management and collaboration with various teams to deliver scalable, cost-efficient solutions. Candidates should have at least 5 years of experience in infrastructure platform deployments and a Master's degree in a relevant field. The role offers a flexible work environment, diversity, and opportunities for professional development.

Qualifications

• At least 5 years experience in implementation or support of infrastructure platforms.
• Experience in managing multiple full lifecycle implementations.
• Master’s degree or equivalent in a relevant field.

Responsibilities

• Oversee all technical activities within the project lifecycle.
• Assist the bid team in developing technical designs.
• Act as a liaison to Engineering Managers for custom developments.

Skills

Business Process Improvement

Cloud Computing

IT Service Management (ITSM)

Technical Writing/Documentation

Education

Master’s degree in Computer Science or Engineering

Job description

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting‑edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

The Lead Engineer (LE) serves as a principal technical leader within customer projects, overseeing the deployment and transition of technical solutions to address client requirements. Acting as a bridge between high‑level architectural design and hands‑on delivery, the LE ensures that solutions are practical, scalable, cost‑efficient, and aligned with both organizational objectives and specific customer demands.

KEY RESPONSIBILITIES

Technical Leadership & Project Management

• Oversee all technical activities within the project lifecycle to ensure delivery consistency.
• Partner with the Project Manager to explain complete project architectures to the customer.
• Gather and clarify requested changes, address technical issues, and manage communication with customer technical teams.
• Support the Project Manager in initiating central actions and maintaining technical integrity across the project.

Presales & Design Collaboration

• Assist the Bid team in developing technical designs that prioritize delivery feasibility.
• Collaborate with Implementation Engineers (IE) to provide accurate delivery effort estimations.
• Review Target Design Documents and anticipate provisioning activities (both on‑premise and central).
• Participate in Technical Impact Analysis (TIA) presentations to ensure no technical requirements are overlooked.

Product & CTO Integration

• Act as a vital liaison to Engineering Managers for custom developments and product‑related issues.
• Identify and communicate business and technical context to Product Engineering through Requests for Action (RFA).
• Explain product designs and technical limitations to both the Project Manager and the customer.
• Define requirements for automating provisioning tasks and evaluate changes to central procedures.

Change & Support Management

• Facilitate the Change Request (CR) process, providing clear business justification and technical scoping.
• Review and qualify RFAs to ensure central teams accurately understand identified issues.
• Use structured troubleshooting approaches to accelerate deployment and streamline investigations.

SCOPE OF IMPACT

• Operational Excellence: Ensures high‑quality deployment through rigorous qualification and review processes.
• Customer Satisfaction: Serves as a trusted technical advisor, clarifying complex aspects and coordinating between customer and internal teams.
• Process Improvement: Contributes to the evolution of provisioning tasks and automation requirements within the PAX CTO Program Office.

Qualifications

EXPERIENCE

- At least 5 years experience in implementation or support of infrastructure platforms application deployments implementing systems and modules with experience in multiple full lifecycle implementations.

KNOWLEDGE & SKILLS

PROFESSION COMPETENCIES

• Business Process Improvement
• Capacity Planning & Management
• Cloud Computing
• Commercial Acumen
• Conceptual Thinking
• Configuration Management
• Conflict Resolution
• Contracts Management & Administration
• IT Governance
• IT Industry: Trends & Directions
• IT Service Management (ITSM)
• ITIL (Information Technology Infrastructure Library)
• Information Security Management
• Innovation
• Managing Change
• Managing Risk
• Requirements Analysis
• Standards Procedures & Policies
• System and Technology Integration
• Systems Thinking
• Technical Excellence
• Technical Troubleshooting
• Technical Writing/Documentation

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

EDUCATION & QUALIFICATIONS

- Master’s degree or equivalent preferably in Computer Science Engineering Mathematics or similar. - Where applicable a recognised professional certification is desirable.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.