Implementation Senior Engineer (Airport Solutions)
Amadeus GDS (Malaysia) Sdn Bhd
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Benefits offered by this job
Job summary
Amadeus GDS (Malaysia) Sdn Bhd is seeking an Implementation Senior Engineer (Airport Solutions) to lead customer-facing deployments of airport IT solutions. You will act as the technical POC, coordinating with project managers to drive delivery, manage configurations, and ensure high customer satisfaction throughout the project lifecycle.
The role involves stakeholder engagement, solution architecture advice, and cross-functional collaboration with product, engineering, and operations teams,
Qualifications
- Knowledge of AMS or PPS and airport IT domains.
- Understanding of LAN, WAN concepts and network basics.
- Familiarity with software development concepts and Windows OS.
- Experience with client/server architectures and version control.
- Excellent English communication and collaborative skills.
- Willing to travel internationally and domestically as needed.
- Engineering or related degree or practical equivalent.
Responsibilities
- Act as technical POC for large-scale implementation projects and deployments.
- Develop and execute implementation plans with the Project Manager.
- Provide status updates, risks, and recommendations to stakeholders.
- Lead end-to-end delivery of customer-facing projects (software, testing, go-live).
- Coordinate onsite activities with customers and subcontractors.
- Support pre-sales activities with technical discussions and demos.
- Validate interfaces and deliverables; ensure successful project governance.
Skills
Education
Job description
Job Title
Implementation Senior Engineer (Airport Solutions)
Join our team to deliver cutting-edge airport and passenger processing solutions. In this role, you will play a critical part in implementing systems that keep global travel moving—working closely with cross-functional teams and customer stakeholders to deliver high-quality, seamless deployments.
You will act as a technical POC during project implementations, partnering with Project Managers to drive successful delivery while ensuring strong customer satisfaction and operational excellence.
This is a customer-facing role, engaging with stakeholders across all levels—from C-suite executives to technical SMEs—while building long-term relationships and supporting future business opportunities.
- Act as the technical POC for large-scale implementation projects, overseeing all installation, configuration, and deployment activities
- Develop and execute implementation plans in collaboration with the Project Manager
- Provide regular status updates, risks, and recommendations to internal and external stakeholders
- Represent implementation status in project governance forums and stakeholder meetings
- Take ownership of end-to-end delivery of customer-facing projects (software, testing, and go-live)
- Serve as the primary technical point of contact for customers, system integrators (MSI), and third parties
- Coordinate onsite activities with customer teams and subcontractors, including hardware installation and connectivity setup
- Ensure timely resolution of technical issues and drive closure with internal SMEs
- Support pre-sales activities, including solution presentations and technical discussions
- Build strong relationships with customer stakeholders to ensure high satisfaction and long-term partnership
- Advise customers on system architecture, upgrades, product usability, and best practices
- Collaborate with internal product, engineering, and operations teams to align delivery outcomes
- Ensure timely validation and sign-off of interface control documents (ICDs) and deliverables
- Lead the implementation and rollout of airport IT solutions, including common-use and self-service systems
- Support infrastructure setup, including LAN, firewalls, connectivity, and related components
- Gather and document customer functional and technical requirements
- Drive interface management across systems within project scope
- Facilitate testing phases including AAT, UAT, SAT, and OAT
- Prepare and document test plans, test cases, and implementation documentation
- Perform commissioning of self-service equipment prior to airline acceptance testing
- Conduct system validation and support quality assurance processes in line with SDLC practices
- Collaborate with Business Analysts, QA teams, and Engineering throughout the project lifecycle
- Knowledge with Airport Management Systems (AMS) or Passenger Processing Systems (PPS).
- Understanding of network concepts (e.g., GWAN, LAN, DHCP) or willingness to learn.
- Familiarity with software development principles, Windows OS, and client/server architecture is preferred but not mandatory
- Knowledge of version control systems and hardware/electrical components.
- Ability to communicate effectively in English and work collaboratively in diverse teams.
- Willingness to travel frequently to both international and domestic locations and accommodations available as needed.
- Relevant degree in Engineering or Mechanical or Mechatronics or a related stream (or equivalent practical experience)
- A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
- A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
- A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
- A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus and benefits.
- A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
- A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
- A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.
At Amadeus we’re powering better journeys through travel technology, creating the new and unexpected in the world of travel. And so can you!
We’re a global team of over 16,000 professionals of 149 nationalities, working across 190 countries. Join us to add your voice to our diverse mix for better discussions, decisions and outcomes for everyone.
Be innovative. Be impactful. Be Amadeus.
At Amadeus we’re powering better journeys through travel technology, creating the new and unexpected in the world of travel. And so can you!
We’re a global team of over 16,000 professionals of 149 nationalities, working across 190 countries. Join us to add your voice to our diverse mix for better discussions, decisions and outcomes for everyone.
Be innovative. Be impactful. Be Amadeus.
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