Immigration Services Manager — Client Strategy & Growth

Vialto; Kampung Malaysia Tambahan; On-site; MYR 120,000 - 240,000; Full time

Job summary

Vialto Partners, a market leader in global mobility services, is seeking an immigration senior professional in Kuala Lumpur to manage corporate client portfolios and lead teams. You will provide strategic immigration guidance, ensure compliant execution, and maintain high service standards while staying ahead of regulatory changes.

The role demands 5–6 years of Malaysia inbound immigration experience, strong English communication, and the ability to build lasting client relationships in a

Qualifications

• Bachelor's degree required in a relevant field.
• 5–6 years of relevant experience in Malaysia inbound immigration.
• Strong knowledge of Malaysian immigration laws, policies, procedures, and compliance requirements.
• Experience managing corporate client portfolios and leading teams.
• Excellent written and verbal communication skills in English; Bahasa Malaysia is an advantage.

Responsibilities

• Manage a portfolio of corporate clients and develop strong, long-term client relationships.
• Serve as the primary point of contact for clients on immigration matters.
• Provide strategic guidance on immigration requirements, processes, timelines, and compliance obligations.
• Ensure timely and accurate execution of immigration services, maintaining high service quality standards.
• Resolve complex client issues and provide practical solutions during periods of regulatory change or uncertainty.
• Monitor developments in immigration regulations and policies and communicate relevant updates to clients and stakeholders.
• Develop recommendations and solutions for complex immigration matters and compliance challenges.
• Lead, mentor, and coach team members to achieve performance goals and deliver excellent client service.
• Foster a collaborative, high-performing, and client-focused team environment.
• Support knowledge sharing, technical training, and professional development initiatives.
• Manage engagement profitability, billing, and financial performance of client accounts.
• Identify opportunities to improve processes, technology utilization, and operational efficiency and implement best practices to enhance productivity and service delivery.
• Support internal projects, transformation initiatives, and continuous improvement programs.
• Participate in business development activities and identify new client opportunities.
• Support proposals, client presentations, and growth initiatives.
• Build relationships with prospective clients and external stakeholders to expand business growth.

Skills

Client relationship management

Stakeholder management

English communication

Team leadership

Education

Bachelor’s degree in Law, Business, Human Resources, International Relations, or a related field

Job description

Vialto Partners, a market leader in global mobility services, is seeking an immigration senior professional in Kuala Lumpur to manage corporate client portfolios and lead teams. You will provide strategic immigration guidance, ensure compliant execution, and maintain high service standards while staying ahead of regulatory changes.

The role demands 5–6 years of Malaysia inbound immigration experience, strong English communication, and the ability to build lasting client relationships in a