Immigration Associate or Senior Associate

Vialto Partners; Kuala Lumpur; On-site; MYR 6,000 - 9,000; Full time

Job summary

A global mobility services leader in Kuala Lumpur is seeking an Immigration Caseworker to assist clients with immigration obligations. The role requires providing tailored immigration strategies, managing the full immigration lifecycle for employees and ensuring regulatory compliance. The ideal candidate holds a Bachelor's degree in Business, Law, or related fields and has 0 to 6 years of experience. Excellent client advisory and communication skills are essential. Join a dynamic team committed to supporting clients globally.

Qualifications

• Bachelor degree required in relevant fields.
• 0 to 6 years of relevant experience.
• 0 to 6 years of relevant experience.

Responsibilities

• Advise clients on immigration procedures and challenges.
• Manage end-to-end immigration lifecycle for employees.
• Prepare and submit immigration forms with accuracy.
• Maintain organized and secure case files.
• Interpret and apply immigration laws to ensure client compliance and mitigate risks.
• Advise clients on procedures, timelines, challenges, and risk considerations.
• Maintain organized, audit-ready case files with secure documentation.
• Record time, support billing, and identify scope variations with commercial awareness.
• Liaise with network offices, consulates, and authorities to stay updated on regulatory changes.
• Communicate effectively with clients, government agencies, and internal stakeholders.
• Proactively resolve issues during immigration or implementation processes.
• Provide regular case status updates and inform clients of changes in immigration rules.
• Use tools to extract insights from market trends.
• Address client inquiries and feedback promptly.
• Support training of junior team members on case management and regulatory processes.

Skills

Client advisory

Immigration law interpretation

Case management

Communication skills

Education

Bachelor degree in Business Administration, Law, Accounting, Finance, Economics

Job description

Company Description

Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand‑alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost‑efficient and compliant manner. Our services focus on providing cross‑border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world, and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram.

Job Description

A career in immigration practice will provide you with the opportunity to help our clients adopt a more strategic approach to global entity governance across their organizations. We help our clients to meet and manage their immigration obligations and solve complex problems. Our team specializes in providing immigration support across all of our clients’ disciplines. You will advise clients on their local and overseas immigration issues and exposures.

This role is focused on assisting with the immigration requirements of our clients' employees. It involves ensuring adherence to Immigration Laws and Regulations and delivering outstanding client service. The caseworker plays a vital role, whether they are assigned to a global account or a specific geographic region. They engage in close collaboration with clients, individual employees, legal teams, government entities, and various stakeholders. This collaboration is essential for facilitating efficient and well‑coordinated immigration processes. The caseworker's responsibilities are crucial in managing the complexities of immigration procedures and ensuring successful outcomes for all parties involved.

Key Responsibilities

• Act as the primary point of contact for corporate clients seeking immigration advisory and processing support.
• Assess and understand each client’s unique immigration needs and develop tailored immigration strategies and solutions.
• Manage the end‑to‑end immigration lifecycle for employees, including visa applications, work permits, and related processes.
• Prepare, review, and submit immigration forms, petitions, and supporting documentation with accuracy and full regulatory compliance.
• Interpret and apply immigration laws and regulations to ensure client compliance and mitigate potential legal risks.
• Advise clients on immigration procedures, timelines, potential challenges, and risk considerations.
• Maintain accurate, organized, and secure case files ensuring audit readiness and easy accessibility of documentation.
• Demonstrate strong commercial awareness by recording time efficiently, supporting billing activities, and identifying scope variations.
• Liaise with network offices, third‑party providers, consulates, embassies, and immigration authorities to stay updated on regulatory changes and monitor case progress.
• Communicate effectively with clients, government agencies, and internal stakeholders to ensure smooth coordination.
• Proactively manage and resolve unexpected issues during the immigration or implementation process.
• Provide regular case status updates and inform clients of relevant changes in immigration rules or policies.
• Utilize appropriate tools and analytical techniques to extract insights from market and industry trends.
• Address client inquiries, concerns, and feedback in a timely and professional manner.
• Support the training and development of junior team members on case management, immigration forms, and regulatory processes.
• Stay up to date with immigration laws, regulatory updates, and policy developments.
• Assist in the implementation and usage of relevant technology platforms, depending on the service line.

Qualifications

• Minimum Degree Required: Bachelor degree
• Required Fields of Study: Business Administration, Business Law, Accounting, Finance, Economics, or any related field
• Minimum Years of Experience: 0 to 6 years of relevant experiences
• Certification(s) Required: Nil
• Location: Kuala Lumpur SDC (Vialto VVN)

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.

Please note, AI is used as part of the application process.