IDC Data Center On-Site Engineer - Incident Response

TITANICOM TECH LIMITED; Johor Bahru; On-site; MYR 36,000 - 54,000; Full time

Job summary

TITANICOM TECH LIMITED in Malaysia is seeking an on-site IDC data center operator to perform 5×8 duty, respond rapidly to incidents outside working hours, and ensure stable system operation.

You will update infrastructure information, monitor alarms, perform root-cause analysis, and implement MOPs for internal changes. Local language plus English or Chinese is preferred. Titanicom is a Hong Kong-founded IP/IT service platform with global operations.

Qualifications

• Solid professional knowledge of data center infrastructure.
• Familiar with power, HVAC and weak-current architecture.
• Strong incident response and root-cause analysis skills.

Responsibilities

• Perform on-site IDC data center duty with rapid response to incidents outside working hours.
• Update and maintain infrastructure information with 100% accuracy.
• Verify platform alarms and monitor system availability and stability.
• Respond to incidents and reach site per incident management specifications.
• Resolve incidents following Emergency Operating Procedures and escalate to service recovery.
• Conduct root-cause analysis and incident reviews to close the loop.
• Identify fault points and drive recovery during incidents.
• Track and resolve risks until full closure.
• Develop and implement MOP for internal changes and renovations.
• Propose optimizations for monitoring, capacity, security and availability.

Skills

Data center infra

IDC knowledge

Power systems

HVAC

Incident response

Job description

TITANICOM TECH LIMITED in Malaysia is seeking an on-site IDC data center operator to perform 5×8 duty, respond rapidly to incidents outside working hours, and ensure stable system operation.

You will update infrastructure information, monitor alarms, perform root-cause analysis, and implement MOPs for internal changes. Local language plus English or Chinese is preferred. Titanicom is a Hong Kong-founded IP/IT service platform with global operations.