Facility Operation Engineer（IDC）

TITANICOM TECH LIMITED; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Titanicom Tech Limited seeks an Operations Engineer to perform on-site IDC duty in Kuala Lumpur, ensuring rapid response to incidents and stable system operation in line with Alibaba-inspired standards. You will maintain infrastructure records, monitor alarms, and drive incident resolution with rigorous root-cause analysis.

The role emphasizes hands-on fault localization, change management, and continuous improvement of monitoring, capacity, security, and availability across global telecom

Qualifications

• Solid professional knowledge of data center infrastructure and IDC industry knowledge.

Responsibilities

• On-site 5×8 IDC data center duty; respond to incidents promptly per incident management specs.
• Maintain and update infrastructure information with accuracy; verify platform alarms.
• Perform rapid incident response, root cause analysis and incident reviews to close the loop.

Skills

Data center infra

IDC knowledge

Job description

On-site Duty: Perform 5×8 IDC data center on-site duty in compliance with Alibaba requirements. Deliver rapid response to operational incidents outside working hours, arrive on-site promptly per incident management specifications, ensure stable system operation, execute emergency handling and on-site support following standards.

Basic Information Maintenance: Update and maintain complete infrastructure information with 100% accuracy. Periodically verify platform alarm configurations, and monitor the availability and stability of monitoring systems.

Incident Response & Handling: Rapidly respond to incidents and reach the site in accordance with operational incident management specifications. Resolve incidents timely following EOP (Emergency Operating Procedure), elevate accordingly until service recovery. Complete root cause analysis and incident review to close the loop fully.

Fault Localization: Be familiar with power, HVAC and weak-current architecture as well as operating principles of infrastructure within assigned IDC premises. Quickly identify fault points and drive recovery upon incidents.

Risk Management: Track and resolve all identified risks until full closure.

Maintenance & Change Management: Independently develop and implement MOP (Method of Procedure) for internal changes and renovation projects, guarantee no failures induced by change activities. Capable of proposing optimization or renovation suggestions for infrastructure monitoring, capacity, security and availability issues.

Complete other assigned relevant tasks.

Job Requirements

Solid professional knowledge of data center infrastructure and fundamental IDC industry knowledge

Information Technology Services 51-100 employees

Passionate about global service programs around the world ?

Ready for dedicating to your full potential in any changes?

Titanicom is definitely the right choice for you.

Titanicom Tech Limited, founded in Hong Kong, owning operations in Beijing, Shenzhen, Xian, Indonesia, Malaysia, Singapore, UK and USA, is a IP/IT service integrated platform that aims to serve the telecom operators worldwide. In our whole-hearted to the superior standards of professional service experience, Titanicom provides one - stop service for customers, covering almost 100 countries.We are preserving an open environment, cultivating enduring passion towards work.

Having the right people is always our secret for success. We are looking forward to your joining.

Passionate about global service programs around the world ?

Ready for dedicating to your full potential in any changes?

Titanicom is definitely the right choice for you.

Titanicom Tech Limited, founded in Hong Kong, owning operations in Beijing, Shenzhen, Xian, Indonesia, Malaysia, Singapore, UK and USA, is a IP/IT service integrated platform that aims to serve the telecom operators worldwide. In our whole-hearted to the superior standards of professional service experience, Titanicom provides one - stop service for customers, covering almost 100 countries.We are preserving an open environment, cultivating enduring passion towards work.

Having the right people is always our secret for success. We are looking forward to your joining.

What can I earn as an Operations Engineer