ICT Service Support Engineer (JB)

MTSC Solution Sdn Bhd; Johor Bahru; On-site; MYR 45,000 - 76,000; Full time

Job summary

MTSC Solution Sdn. Bhd. is seeking a Field Service Engineer to install, service and maintain 5-axis milling machines and related equipment at customer sites across Malaysia. You will diagnose problems, perform complex maintenance, and support installations with minimal supervision.

You should have a Diploma or higher in mechanical/electrical engineering, ICT experience with 3070/Genrad/TAKAYA, and be willing to travel and work irregular hours. Valid driving licence required.

Qualifications

• Experience operating, maintaining, or repairing 5-axis milling machines.
• Diploma or higher in mechanical and/or electrical engineering from a University or Technical College.
• Experience in ICT (3070, Genrad. TAKAYA) or similar manufacturing or machine tool.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Will travel to customer sites and work irregular hours; valid driver's license required.

Responsibilities

• Perform installation and service of machines and associated products and equipment.
• Perform preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.
• Analyse and resolve application problems.
• Resolve machining problems appearing on parts by self-analysing.
• Provide assistance or oversee the installation of equipment or a machine of a less experienced Field Service Engineer.
• Assist a more experienced Field Service Engineer when performing an on-site audit of a machine or related equipment.
• Troubleshoot service and repair on equipment and machines where no previous training has been received.
• Conduct training (Hardware & Application) for both team members and customers of the machines and related equipment.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Accurately complete all reports in a timely manner as per the service department procedures.

Skills

5-axis milling

ICT experience

Microsoft Office

Driver's license

Education

Diploma in mechanical/electrical engineering

Tools

Microsoft Office

Job description

ICT Keysight 3070 development and support experience (3070 software knowledge)

Familiarity with basic electronic circuit components, circuit schematics and basic test equipment (multimeters, power supplies, etc)

Perform the installation and service of machines and associated products and equipment.

Perform preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.

Analyse and resolve application problems.

Resolve machining problems appearing on parts by self-analysing.

Provide assistance or oversee the installation of equipment or a machine of a less experienced Field Service Engineer.

Assist a more experienced Field Service Engineer when performing an on-site audit of a machine or related equipment.

Troubleshoot service and repair on equipment and machines where no previous training has been received.

Conduct training (Hardware & Application) for both team members and customers of the machines and related equipment.

Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

Accurately complete all reports in a timely manner as per the service department procedures.

Job Requirement

Experience operating, maintaining, or repairing 5-axis milling machines.

Diploma or higher in mechanical and/or electrical engineering from a University or Technical College.

Experience in ICT (3070, Genrad. TAKAYA) or similar manufacturing or machine tool will be added advantage.

Computer skills and proficiency with Microsoft Office programs including Word, Excel, and PowerPoint.

This position requires the Field Service Engineer to regularly work irregular hours and frequently travel to customer and company locations.

Ability to work flexible hours and travel when necessary.

Must have a valid driver's license.

Consumer Electronics Manufacturing 11-50 employees

MTSC Solution Sdn. Bhd. is a trusted trade and consultation firm serving customer in the PCB Assembly industries and test equipment.

Our key success and competitive strength lies with a team of competence, innovation and creative technical consultants, world wide supply chain management and trade partners. Our valuable and loyal customer include those in electronics manufacturing industries, local SMI and government section.

MTSC Solution Sdn. Bhd. is a trusted trade and consultation firm serving customer in the PCB Assembly industries and test equipment.

Our key success and competitive strength lies with a team of competence, innovation and creative technical consultants, world wide supply chain management and trade partners. Our valuable and loyal customer include those in electronics manufacturing industries, local SMI and government section.