Digital HR Operations Specialist II

WD; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

WD is seeking an HR Operations Specialist 2 in Penang to deliver frontline HR services via multiple channels, using Workday HRIS, Cisco Webex, and AI-enabled tools. You will handle inquiries, manage cases, and promote self-service across the employee lifecycle.

The role emphasizes data accuracy, compliance, and continuous improvement of HR service delivery in a digital transformation context. Strong English communication is required.

Qualifications

• Bachelor's degree in HR, Business Administration, Information Technology, or related field
• 2+ years in HR operations, shared services, contact center, or customer support environment
• Proficiency in HRIS platforms (Workday strongly preferred) and ticketing systems
• Strong English communication skills, both written and verbal

Responsibilities

• Onsite HR support and case management across channels
• Create, manage, and resolve HR cases with detailed notes
• Administer Workday transactions, benefits, time tracking, and payroll questions
• Leverage AI chatbots and automation to improve HR response times
• Maintain data privacy and compliance across systems and processes
• Generate dashboards and reports on HR operations metrics and trends
• Support onboarding, offboarding, and lifecycle HR processes
• Collaborate with IT and HR to optimize service delivery and tooling

Skills

Workday HRIS

Contact center ops

Microsoft Office

English communication

Education

Bachelor's degree in HR/Business/IT

Tools

Cisco Webex Contact Center

Workday

Job description

WD is seeking an HR Operations Specialist 2 in Penang to deliver frontline HR services via multiple channels, using Workday HRIS, Cisco Webex, and AI-enabled tools. You will handle inquiries, manage cases, and promote self-service across the employee lifecycle.

The role emphasizes data accuracy, compliance, and continuous improvement of HR service delivery in a digital transformation context. Strong English communication is required.