Digital HR Operations Pro (Workday & AI)

Western Digital Corporation; Bayan Lepas; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Western Digital Corporation is seeking an HR Operations Specialist 2 in Penang to serve as the first point of contact for employee HR inquiries. You will work in a digital-first environment using Workday, Cisco Webex, and AI-assisted tools to deliver fast, accurate HR services.

Responsibilities include case management, HRIS operations, employee self-service enablement, and data-driven improvements across the employee lifecycle. Strong communication in English is essential.

Qualifications

• Bachelor's degree in HR, business administration, information technology, or related field.
• 2+ years in HR operations, shared services, contact center, or customer support.
• Proficiency with HRIS platforms (Workday strongly preferred) and contact center systems.

Responsibilities

• Onsite HR support for employees and partners; manage inquiries via omnichannel channels.
• Handle case creation, routing, and resolution with timely updates and SLA adherence.
• Navigate Workday transactions, benefits, time tracking, and compensation with accuracy.
• Utilize AI chatbots and automation to triage inquiries and improve response times.
• Maintain digital employee files, ensure data privacy, and support self-service adoption.

Skills

Customer service

Digital HR

Analytical thinking

Multichannel support

Education

Bachelor's degree in HR/Business/IT

Tools

Workday HRIS

Cisco Webex Contact Center

ServiceNow/Workflow tools

Job description

Western Digital Corporation is seeking an HR Operations Specialist 2 in Penang to serve as the first point of contact for employee HR inquiries. You will work in a digital-first environment using Workday, Cisco Webex, and AI-assisted tools to deliver fast, accurate HR services.

Responsibilities include case management, HRIS operations, employee self-service enablement, and data-driven improvements across the employee lifecycle. Strong communication in English is essential.