People Services Advisor

Dentsu; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid working arrangement

Volunteer leave

Wellness days off

Global Learning & Development

Never Before Awards

Job summary

Dentsu Malaysia is seeking a People Services Advisor to deliver efficient HR services across supported markets. You will handle day-to-day HR operations, respond to employee inquiries, and provide administrative support using Workday and internal systems.

You will ensure processes are accurate, timely, and aligned with SLAs, while maintaining up-to-date employee records, handling lifecycle activities, and helping drive process improvements within a global network.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related discipline.
• Minimum 1 year of experience in HR, HR Operations, or HR Shared Services.
• Understanding of HR processes and employee lifecycle activities, with an interest in developing a career in HR Operations or People Services.
• Familiarity with HRIS platforms, preferably Workday, and cross-market exposure would be an advantage.
• Strong customer service mindset with good communication and interpersonal skills.

Responsibilities

• Provide day-to-day HR operational and administrative support to employees and managers, responding to enquiries and HR-related requests in a timely and professional manner.
• Support end-to-end employee lifecycle activities, including onboarding, employee data changes, internal movements, leave administration, offboarding, and other employment-related processes.
• Process HR transactions and maintain accurate employee records in Workday, ensuring all information and changes are updated accurately and within agreed timelines.
• Manage HR documentation, internal tools, databases, and employee records, ensuring all information is accurate, complete, and properly maintained.
• Monitor and follow up on assigned HR cases and requests, ensuring timely resolution within agreed SLAs and escalate complex matters as needed.

Job description

Dentsu is a global leader in integrated growth and transformation, driving sustainable solutions and innovation for some of the world's most influential brands. Founded in 1901, dentsu operates in approximately 120 countries with a team of approximately 68,000 employees, and boasts a network of world-class brands, including Carat, Dentsu Creative, dentsu X, iProspect, Merkle, and more. These brands, each with deep expertise in media, creativity, and digital, collaborate to deliver integrated growth solutions that create lasting, meaningful impact.

As we look toward the future, dentsu is focused on Innovating to impact—fostering collaboration, creativity, and cutting-edge technology to drive real, transformative change.

What your typical day will look like:

As a People Services Advisor, you will support the delivery of efficient, accurate, and high-quality HR services to employees and managers across supported markets. Working as part of the People Services team, you will handle day-to-day HR operations, respond to employee enquiries, and provide administrative support across various HR processes using Workday and other internal systems.

You will play an important role in ensuring HR processes are completed accurately, consistently, and within agreed service level agreements (SLAs). Working closely with other People Services team members and HR stakeholders, you will help maintain up-to-date employee records, support the employee lifecycle, and ensure a positive service experience for employees and managers. You will also have opportunities to identify process improvements and contribute to initiatives that enhance the efficiency and effectiveness of HR service delivery.

Core responsibilities include:

• Provide day-to-day HR operational and administrative support to employees and managers, responding to enquiries and HR-related requests in a timely and professional manner.
• Support end-to-end employee lifecycle activities, including onboarding, employee data changes, internal movements, leave administration, offboarding, and other employment-related processes.
• Process HR transactions and maintain accurate employee records in Workday, ensuring all employee information and changes are updated accurately and within agreed timelines.
• Manage HR documentation, internal tools, databases, and employee records, ensuring all information is accurate, complete, and properly maintained.
• Monitor and follow up on assigned HR cases and requests, ensuring timely resolution within agreed SLAs and escalating more complex matters to the appropriate team members when required.

A bit about you:

• Bachelor's degree in Human Resources, Business Administration, or a related discipline.
• Minimum 1 year of experience in HR, HR Operations, or HR Shared Services.
• Understanding of HR processes and employee lifecycle activities, with an interest in developing a career in HR Operations or People Services.
• Familiarity with HRIS platforms, preferably Workday, and having cross-market exposure would be an advantage.
• Strong customer service mindset with good communication and interpersonal skills, and the ability to respond professionally to employee and manager enquiries.
• Detail-oriented, organized, and responsible, with the ability to manage multiple tasks while maintaining accuracy and meeting deadlines.
• A proactive and continuous improvement mindset, with a willingness to learn, adapt, and work collaboratively in a team environment.

What’s in it for you:

• Flexible hybrid working arrangement.
• The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change
• 3 whole company Wellness days off per year for you to switch off and take your day, your way
• Career Development and Learning & Development opportunities, including access to our global online dentsu University
• Be part of a global network that truly invests in recognising performance with via our Never Before Awards, and social impact, including having a clearly mapped path to becoming net zero

Be part of a global network that truly invests in recognising performance with via our Never Before Awards, and social impact, including having a clearly mapped path to becoming net zero

Will live the dentsu 8 Ways at all times: We Dream Loud, We Inspire Change, We Team Without Limits, We All Lead, We Make It Real, We Climb High, We Choose Excitement, We Are A Force For Good.

Inclusion and Diversity

We're proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won't define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That's what we care about.

So, whether you're joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Keeping connected

Please visit our website to find out more and connect with us on social.