Hybrid Digital Customer Success Manager

Hewlett Packard Enterprise; Ampang Jaya; Ibrido; MYR 90.000 - 150.000; Tempo pieno

Descrizione del lavoro

Hewlett Packard Enterprise in Malaysia is seeking a Digital Customer Success Manager to drive renewal and expansion opportunities within assigned GreenLake accounts. This hybrid role requires about two days per week in an HPE office and offers a collaborative environment with cross-functional teams.

You will develop trusted advisor relationships with IT leaders and business stakeholders, monitor usage, renewals, and value realization, and partner with Account Managers to maximize wallet share

Competenze

• University or bachelor’s degree preferred, or equivalent experience.
• A master's degree is desired.
• 2-4 years of relevant work experience or equivalent.

Mansioni

• Own and manage post-sales relationships within assigned GreenLake accounts.
• Develop trusted advisor relationships with IT leaders and business stakeholders.
• Drive customer adoption and renewal opportunities by ensuring value realization.
• Collaborate with Account Managers to support renewal planning and wallet growth.
• Monitor health, usage, and satisfaction to address risks and maximize value.

Conoscenze

Relationship management

Customer understanding

Escalation management

Account planning

Renewal management

Renewal proposals

Sales attitude

Communication skills

Formazione

Bachelor's degree preferred

Master's degree desired

Descrizione del lavoro

Hewlett Packard Enterprise in Malaysia is seeking a Digital Customer Success Manager to drive renewal and expansion opportunities within assigned GreenLake accounts. This hybrid role requires about two days per week in an HPE office and offers a collaborative environment with cross-functional teams.

You will develop trusted advisor relationships with IT leaders and business stakeholders, monitor usage, renewals, and value realization, and partner with Account Managers to maximize wallet share