Hybrid Customer Success Manager - Renewals & Growth

Hewlett Packard Enterprise; Kuala Lumpur; Ibrido; MYR 70.000 - 120.000; Tempo pieno

Descrizione del lavoro

Hewlett Packard Enterprise in Kuala Lumpur is seeking a Renewal Sales Account Manager to manage post-sales relationships, renew IT support services, and expand services within GreenLake portfolios. You will partner with account managers and delivery teams to drive adoption, retention, and growth across hybrid cloud offerings.

The role emphasizes proactive engagement, executive briefings, and value realization, with a focus on mid-sized customers and a hybrid work model in Malaysia.

Competenze

• University or bachelor’s degree preferred, or equivalent experience.
• 2–4 years of relevant work experience or equivalent.
• Excellent relationship management and escalation handling.
• Strong account planning, renewal management, and data analysis skills.
• Solid communication and presentation abilities for meetings.

Mansioni

• Own and manage the post-sales relationship for an assigned portfolio of GreenLake customers, primarily mid-sized accounts.
• Develop trusted advisor relationships with customer stakeholders, including IT leaders, operations teams, and business decision-makers.
• Drive customer adoption and utilization of GreenLake services by ensuring customers fully consume and leverage their contracted capacity and solutions.
• Conduct regular customer business reviews, success reviews, and executive briefings to demonstrate delivered business value and identify improvement opportunities.
• Monitor customer health, consumption trends, adoption metrics, service performance, and satisfaction indicators to proactively address risks and maximize value realization.
• Develop and execute customer success plans focused on achieving customer business objectives and desired outcomes.
• Identify, qualify, and facilitate upsell, cross-sell, and expansion opportunities across GreenLake services, managed services, hybrid cloud, and related solution portfolios.
• Partner closely with Account Managers to support account growth strategies, renewal planning, and increased share of wallet.
• Drive customer retention and renewal success through proactive engagement, value realization discussions, and long-term relationship management.
• Collaborate with service delivery teams, support organizations, and solution specialists to resolve customer issues and improve customer experience.
• Provide customer insights, utilization trends, and growth opportunities to internal stakeholders to support business planning and forecasting.
• Promote adoption of new GreenLake capabilities, services, and innovations that enhance customer outcomes and platform value.
• Maintain accurate account plans, customer success plans, consumption forecasts, renewal opportunities, and expansion pipelines.
• Act as the customer's advocate within HPE, ensuring alignment between customer objectives and delivered services.

Conoscenze

Relationship management

Account planning

Renewal management

Data analysis

Sales attitude

Renewal proposal & presentation

Business acumen

Communication & presentation

Formazione

Bachelor’s degree or equivalent

Master’s degree (desirable)

2–4 years relevant experience

Descrizione del lavoro

Hewlett Packard Enterprise in Kuala Lumpur is seeking a Renewal Sales Account Manager to manage post-sales relationships, renew IT support services, and expand services within GreenLake portfolios. You will partner with account managers and delivery teams to drive adoption, retention, and growth across hybrid cloud offerings.

The role emphasizes proactive engagement, executive briefings, and value realization, with a focus on mid-sized customers and a hybrid work model in Malaysia.