Senior Onsite IT Delivery Services Leader

Jawatan Kosong; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Health & wellbeing

Career development programs

Unconditional inclusion

Job summary

Hewlett Packard Enterprise in Kuala Lumpur is seeking a Delivery Services Manager to lead the on-site delivery of IT services for major customers. You will manage a team of engineers delivering compute, storage and network support, ensuring SLA adherence and high customer satisfaction.

The role requires a strong background in enterprise IT, Hybrid Cloud, and AI, with proven leadership and stakeholder management skills to drive service quality and business growth.

Qualifications

• Minimum Bachelor's degree or equivalent experience required.
• 7+ years of progressive experience in IT services delivery, including at least 3 years in a managerial/leadership capacity.
• Experience with Enterprise IT technology and solutions such as Hybrid Cloud, AI and network.

Responsibilities

• Lead overall country post-sales delivery services.
• Engage Sales and Business leaders to drive service quality and growth.
• Manage on-site engineers delivering compute, storage and network support per SLAs.
• Direct executive-level communications with customers and key accounts.
• Collaborate with remote support and supply chain to resolve escalations.

Skills

Hybrid Cloud

AI

Network

Executive communication

Stakeholder management

On-site delivery

Education

Bachelor's degree

Job description

Hewlett Packard Enterprise in Kuala Lumpur is seeking a Delivery Services Manager to lead the on-site delivery of IT services for major customers. You will manage a team of engineers delivering compute, storage and network support, ensuring SLA adherence and high customer satisfaction.

The role requires a strong background in enterprise IT, Hybrid Cloud, and AI, with proven leadership and stakeholder management skills to drive service quality and business growth.