Human Resources Manager

KOLs.Asia; Petaling Jaya; On-site; MYR 120,000 - 190,000; Full time

Job summary

KOLs.Asia is seeking an experienced Human Resources Manager to own day-to-day HR operations and contribute to people initiatives. This hands-on generalist role partners with the CEO, department heads and staff to strengthen HR processes, ensure compliance and enhance employee experience.

You will manage onboarding, payroll coordination, employee relations, performance management and HR governance in a fast-paced influencer marketing agency environment.

Qualifications

• Bachelors degree in HR or related field is required.
• At least seven years of progressive HR generalist experience.
• Two years in a managerial/supervisory role.
• Hands-on HR operations, employee relations, payroll coordination and statutory administration.

Responsibilities

• Manage day-to-day HR operations and HRIS responsibilities.
• Oversee onboarding, probation, transfers, contract renewals and separations.
• Coordinate payroll inputs, allowances, benefits, deductions and claims.
• Ensure compliance with Malaysian employment laws and Industrial Relations Act.
• Lead talent acquisition, job descriptions, screening and offers.
• Support performance management modules and employee development.
• Maintain confidential employee records and HR reports.
• Provide guidance to managers on disciplinary actions and employee relations.

Skills

HR operations

Payroll coordination

Employee relations

Performance management

SOP administration

Communication skills

Bilingual English/Bahasa Malaysia

Education

Bachelor's degree in HR or related

Tools

Kakitangan.com

Google Workspace

Asana

DocuSign

Job description

KOLs.Asia is a full-service influencer marketing agency and is equipped with the best-in-class proprietary partner technology to unlock valuable growth equity for brands. We’re driven by awesome human beings with a mission to empower creative talents. Additionally, every action we take revolves around our ethos of altruism, passion, growth, empathy and integrity.

KOLs.Asia is looking for an experienced Human Resources Manager who can take ownership of day-to-day HR operations while contributing to selected people and organisational initiatives.

This is a hands-on HR generalist and people operations role within a fast-moving influencer marketing and digital agency. You will work closely with the Chief Executive Officer, department heads and employees to strengthen HR processes, employee experience, compliance and manager capability.

WHAT YOU WILL BE RESPONSIBLE FOR

HR Operations and HRIS

• Manage the employee lifecycle, including onboarding, probation, confirmation, transfers, contract renewals and separation.
• Administer Kakitangan.com, covering employee records, attendance, leave, claims, payroll inputs, letters, reports and user access.
• Coordinate payroll inputs, salary changes, allowances, benefits, deductions, unpaid leave and claims with Finance or the payroll provider.
• Coordinate and verify EPF, SOCSO, EIS, PCB/MTD, CP22, CP22A, CP38, EA Form and Form E requirements.
• Maintain accurate and confidential employee records, organisation charts and HR reports.

Talent Acquisition and Workforce Planning

• Manage end-to-end recruitment, including job descriptions, sourcing, screening, interviews, assessments, references and offers.
• Work with hiring managers to define role requirements, salary parameters and hiring timelines.
• Develop talent pipelines for recurring operational and commercial positions.
• Monitor recruitment metrics such as time to fill, offer acceptance and probation outcomes.

Employee Relations and Industrial Relations

• Manage employee concerns, grievances, attendance issues, misconduct and performance matters.
• Prepare show-cause letters, warning letters and supporting disciplinary documentation.
• Coordinate domestic inquiries where required and ensure procedural fairness.
• Escalate termination recommendations, senior-employee cases and complex industrial-relations matters appropriately.
• Guide managers in resolving workplace issues consistently and professionally.

Performance Management and Development

• Coordinate onboarding and the 90-day employee journey.
• Support the implementation of VimiGoal, VimiClass, VimiDiamond and other approved performance-management modules.
• Guide managers in setting measurable goals, recording evidence and managing performance improvement plans.
• Coordinate training needs, HRD Corp administration and internal knowledge-sharing activities.

Compliance and HR Governance

• Administer HR policies, SOPs, employment contracts and approved people practices.
• Maintain compliance with Malaysian employment legislation, including the Employment Act 1955 and Industrial Relations Act 1967.
• Prepare employment letters, management reports and HR documentation.
• Support HR audits, levy administration, due diligence and management or investor reporting.

Office Administration

• Oversee essential office administration, company assets, employee access, supplies and vendor coordination.
• Work with Finance, IT support, building management and external providers to resolve operational matters.

WHAT WE ARE LOOKING FOR

• Bachelor’s degree in Human Resources, Human Resource Management, Business Administration, Psychology, Management or an equivalent discipline.
• At least seven years of progressive HR generalist experience.
• At least two years in a managerial, supervisory or team-lead capacity.
• Hands‑on experience managing HR operations, employee relations, recruitment, payroll coordination and statutory administration.
• Working knowledge of Kakitangan.com, including leave, attendance, claims, employee records and payroll‑related processes.
• Sound understanding of Malaysian employment and industrial‑relations practices.
• Strong written and spoken English and Bahasa Malaysia.
• Comfortable working independently in a fast‑paced and evolving business environment

Added advantages

• Experience in a startup, SME, marketing agency, digital business, influencer marketing or project‑based environment.
• CIPD, SHRM, AIHR or MIHRM certification or professional membership.
• Experience with Google Workspace, Asana, DocuSign or similar workflow tools.
• Exposure to HR digitalisation, performance‑management platforms, automation or responsible use of AI in HR.

THE PERSON WHO WILL SUCCEED IN THIS ROLE

You are operationally disciplined, approachable and comfortable handling sensitive employee matters. You can give managers practical HR advice, maintain clear professional boundaries and recognise when an issue requires management or legal escalation. You should be able to balance employee fairness, legal compliance and business requirements without losing accuracy or follow‑through.

What will you achieve from working with us?

KOLs.Asia embraces a strong, values‑driven culture. This spirit has

transcended from our CEO to every individual in all of our teams. Many of our employees have expressed that they have experienced exponential growth with an ascending learning curve. You will have the opportunity to build meaningful connections and relationships with different brands, influencers, as well as other industry professionals. At the same time, hone and sharpen your creativity, people and time management skills.

We fully embody the “work hard, play hard” attitude and seize every opportunity to celebrate successes. We’re high growth, high performance with clear career progression paths laid out for every role and opportunities to advance based on merit - everyone in the company will have a share in the company’s success through generous incentive structures. Most importantly, we’re a supportive community that cares about each other regardless of role.

Be Part of Our Next Chapter

KOLs.Asia is strengthening its position in the creator economy through technology adoption, platform collaboration and strategic industry partnerships. We are investing in an integrated ERP ecosystem and AI-enabled workflows to improve how our teams manage campaigns, data, performance and internal operations.

Our growth direction also includes collaborations with major social media platforms such as Meta and Xiaohongshu (XHS), alongside partnerships with local music labels and artists. These initiatives create new opportunities for brands, creators and talents while expanding the ways we deliver influencer marketing solutions.

As our Human Resources Manager, you will help translate this direction into practical people systems, stronger manager capability and a workforce that can adapt to new technology and business opportunities.