Human Resource Manager (Johor Bahru)

Cloud Telecommunications Singapore; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking an experienced Human Resources Manager to lead strategic HR initiatives, oversee recruitment for telecom teams, and manage employee relations in a fast-paced tech environment.

The role also covers performance management, learning & development, payroll coordination, and compliance with Malaysian employment laws, ensuring efficient HR operations and governance.

Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• Minimum 5–8 years of HR experience, preferably in telecom or large organizations.
• Strong knowledge of Malaysian employment laws and HR best practices.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work in a fast-paced, results-driven environment.

Responsibilities

• Strategic HR management aligned with business objectives and telecom needs.
• Recruitment for technical, operational, and corporate roles; onboarding processes.
• Maintain healthy employee relations and handle grievances and disciplinary actions.
• Implement performance management and coordinate learning & development.
• Oversee payroll, salary structures, incentives, and benefits; EPF/SOCSO/EIS.
• Ensure HR compliance with Malaysian labor laws and audits.

Skills

Interpersonal skills

Communication

Problem-solving

Leadership

Education

Bachelor’s Degree in HR or related field

Tools

HRIS

Payroll systems

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Human Resource Manager is responsible for planning, developing, and managing all HR functions within the telecommunications organization. This role ensures effective talent acquisition, employee relations, performance management, and compliance with Malaysian labor laws while supporting business growth in a fast-paced, technology-driven environment.

Key Responsibilities

Strategic HR Management

• Develop and implement HR strategies aligned with business objectives and telecom industry demands
• Advise management on workforce planning, organizational design, and talent development
• Support change management initiatives in a rapidly evolving telecom environment

Recruitment & Talent Management

• Manage end-to-end recruitment for technical, operational, and corporate roles (e.g., network engineers, sales, IT, customer service)
• Build employer branding strategies to attract skilled telecom professionals
• Oversee onboarding, probation, and confirmation processes

Employee Relations & Engagement

• Maintain healthy employer-employee relationships and handle grievances, disciplinary actions, and misconduct cases
• Promote employee engagement, retention, and a positive workplace culture
• Liaise with unions or employee representatives where applicable

Performance & Learning Management

• Implement performance management systems and KPIs
• Identify training needs and coordinate learning & development programs
• Support leadership development and succession planning
• Manage salary structures, incentives, commissions, and benefits aligned with market benchmarks
• Oversee payroll coordination and ensure timely, accurate processing
• Administer employee benefits including EPF, SOCSO, EIS, medical, and insurance

HR Compliance & Policy Management

• Ensure compliance with Malaysian labor laws and regulations, including: Employment Act 1955, Industrial Relations Act 1967, EPF Act, SOCSO Act, EIS Act
• Develop, review, and enforce HR policies and procedures
• Handle audits and statutory reporting

HR Operations & Reporting

• Maintain accurate HR records and HRIS systems
• Prepare HR reports on headcount, turnover, absenteeism, and manpower costs
• Manage HR budgets and vendor relationships

Requirements & Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, or related field
• Minimum5–8 years of HR experience, preferably in telecommunications, technology, or large organizations
• Strong knowledge of Malaysian employment laws and HR best practices
• Excellent interpersonal, communication, and problem-solving skills
• Ability to work in a fast-paced, results-driven environment

Preferred Skills

• Experience supporting technical or engineering workforce
• Familiarity with HRIS and payroll systems
• Strong analytical and leadership skills
• Ability to handle confidential information with integrity