HR Operations Specialist - Japanese - Penang

Teleperformance; George Town; On-site; MYR 7,000 - 9,000; Full time

Job summary

Teleperformance in Malaysia is seeking a People Operations Specialist to support data accuracy and efficient document management within the People Operations team.

You will manage employee data, use ServiceNow to handle cases, coordinate documentation processes, and collaborate with cross-functional teams to streamline workflows while supporting HR tasks and maintaining composure under pressure.

Qualifications

• Strong written and verbal communication in English and Japanese.
• Proficiency in additional languages is highly preferred.
• 2+ years of experience in data administration and document management.

Responsibilities

• Manage and maintain employee-related data with precision and confidentiality.
• Utilize customer relationship management systems (e.g., ServiceNow) to handle cases effectively.
• Coordinate documentation processes, ensuring compliance with company policies and procedures.
• Collaborate with cross-functional teams to streamline data and document workflows.
• Provide exceptional support to the People Operations team and assist with HR-related tasks.
• Ability to anticipate issues and stay calm under pressure.

Skills

English & Japanese

Data administration

Document management

ServiceNow

Tools

ServiceNow

Job description

Overview

• We are seeking a detail-oriented People Operations Specialist to join our dynamic team. In this role, you will be instrumental in maintaining the accuracy and efficiency of data administration and document management within the People Operations team.

Qualifications

Job Requirements:

• Strong written and verbal communication skills in English and Japanese.

• Proficiency in additional languages is highly preferred (e.g., Spanish, Italian, French, German, Vietnamese, Korean, Japanese, Chinese, Brazilian Portuguese).

• 2+ years of experience in data administration and document management.

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Responsibilities and Accountabilities

• Manage and maintain employee-related data with precision and confidentiality.
• Utilize customer relationship management systems (e.g., ServiceNow) to handle cases effectively.
• Coordinate documentation processes, ensuring compliance with company policies and procedures.
• Collaborate with cross-functional teams to streamline data and document workflows.
• Provide exceptional support to the People Operations team and assist with HR-related tasks.
• Ability to anticipate issues and stay calm under pressure
• Understanding of SLA and HR Shared Service is an advantage