HR Help Desk – Mandarin Speaker in Malaysia

CB Talents SP; Kuala Lumpur; On-site; MYR 40,000 - 55,000; Full time

Job summary

CB Talents SP seeks an HR Help Desk Executive in Malaysia to support employees in Mandarin and English. The role focuses on handling inquiries, delivering accurate HR policy guidance, and maintaining data confidentiality.

Based in Penang with standard hours, the position requires strong communication and problem-solving skills and the ability to work in a fast-paced environment while managing multiple requests.

Qualifications

• Fluent in Mandarin (spoken & written) and proficient in English.
• Minimum 1 year of experience in Customer Service / Help Desk / HR Support.
• Strong communication and problem-solving skills.
• Customer-focused mindset with confidentiality.

Responsibilities

• Respond to employee inquiries via phone, email, or ticketing system.
• Provide accurate information related to HR policies, processes, and systems.
• Maintain confidentiality of employee data and HR records.
• Escalate complex issues to the appropriate HR teams when necessary.
• Ensure service quality and SLA targets are met.
• Collaborate with internal teams to continuously improve HR service delivery.

Skills

Mandarin

English

Job description

HR Help Desk – Mandarin Speaker in Malaysia

Are you passionate about helping people and solving problems? Join our team as an HR Service Desk Executive and play a key role in delivering exceptional support to employees while ensuring smooth HR operations.

Location: Penang

Working Hours: 8:00 AM – 5:00 PM

Requirements

• Fluent in Mandarin (spoken & written) and proficient in English
• Minimum 1 year of experience in Customer Service / Help Desk / HR Support
• Strong communication and problem‑solving skills
• Customer‑focused mindset with a professional and positive attitude
• Ability to work in a fast‑paced environment and manage multiple requests
• High attention to detail and confidentiality

Key Responsibilities

• Respond to employee inquiries via phone, email, or ticketing system
• Provide accurate information related to HR policies, processes, and systems
• Maintain confidentiality of employee data and HR records
• Escalate complex issues to the appropriate HR teams when necessary
• Ensure service quality and SLA targets are met
• Collaborate with internal teams to continuously improve HR service delivery

Why Join Us?

Be part of a supportive team where your contributions matter. Gain valuable HR experience, grow your skills, and work in a dynamic environment that values people and performance.

If you’re detail‑oriented, people‑focused, and ready to grow your HR career, we’d love to hear from you!