HR Shared Services Representative (PPSC Partner)

PPG; Shah Alam; On-site; MYR 39,060 - 55,800; Full time

Job summary

PPG Industries (UK) Limited in Shah Alam, Malaysia, is looking for a PeoplePulse Support Center Representative. In this role, you'll manage customer interactions, delivering vital HR services including administration and employee lifecycle support.

The ideal candidate will possess professional fluency in Mandarin, be eager to learn, and preferably have experience in customer service. Join us to ensure high standards and compliance.

Qualifications

• Must possess professional fluency in Mandarin and knowledge of English.
• A minimum diploma level of education is required.
• Preferably have 1 or more years of experience in a customer service role.

Responsibilities

• Assist employee inquiries via phone and web chat.
• Process new hires and other employee events in Workday.
• Prepare lifecycle documentation ensuring compliance with requirements.

Skills

Mandarin fluency

English knowledge

1 year customer service experience

Multitasking ability

Microsoft Office skills

Analytical skills

Attention to detail

Continuous improvement mindset

Education

Minimum Diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

PeoplePulse Support Center Representative

We're looking for a PeoplePulse Support Center Representative to join our team.

As a PPSC Partner you will be in charge of customer interaction, delivering transactional and specialist HR services – administration, onboarding and overall Employee Lifecycle.

You need to have interest in the field and you need to be eager to learn. You will be reporting to PPSC Team Leader.

Main Responsibilities

• Use procedures, policy manuals, and other reference materials available via the knowledge management tool to assist in answering and resolving employee and manager inquiries by phone and web chat in real time.
• Process new hires, movement, employee status changes, and other employee events in Workday.
• Prepare documentation related to the employee lifecycle and ensure all documents comply with requirements (e.g., signatures, seals, etc.). Communicate and educate customers on HR policies, procedures, and related government regulations, including proper utilization of the PeoplePulse Support Centre and associated resources, such as the employee-facing portal.
• Collaborate with local HR team to deliver high quality services that are compliant with global standards and meet business expectations.
• Collaborate with local stakeholders regarding employee's Social Insurance and medical insurance submission.
• Triage employee inquiries and manage escalation to functional specialists when in-depth functional knowledge is required or to third party vendors / outsourced providers, as necessary.
• Maintain employee files and records to meet defined requirements.
• Continuously improve HR related processes by improvement projects.
• Update process-related documentation, employing language and knowledge expertise.

Qualifications

• Professional fluency in Mandarin and knowledge of English.
• Minimum Diploma.
• Prefer 1 or more years of experience as a customer service representative in a call centre environment.
• Ability to prioritize and multitask.
• Good computer skills (Microsoft Office, particularly Outlook, Excel and Word).
• Strong analytical skills, attention to detail, focus on solution.
• Continuous Improvement mindset and able to accept fast paced environment.

Legal and Beneficial Information

PPG offers equal opportunity to all candidates and employees. All qualified applicants will receive consideration for employment without discrimination on the basis of sex, pregnancy, race, color, creed, religion, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity or expression.

For any accommodation due to a disability, please send an email to [e-mail].

Salary ranges and benefits may vary by location. The company considers several factors when making compensation decisions including, but not limited to, skills, experience, training, qualifications, education, licenses and certifications, and other organizational requirements. Other incentives may apply. Employee benefits are designed to support health and well-being, and coverage is subject to the terms and conditions of applicable plans and regulatory documents. Specific benefits will be discussed by recruiter during the hiring process.

Our recruitment process may be shared via platforms such as Glassdoor.com for feedback.