HR Support Center Specialist - Bilingual (Mandarin/English)

PPG; Shah Alam; On-site; MYR 39,060 - 55,800; Full time

Job summary

PPG Industries (UK) Limited in Shah Alam, Malaysia, is looking for a PeoplePulse Support Center Representative. In this role, you'll manage customer interactions, delivering vital HR services including administration and employee lifecycle support.

The ideal candidate will possess professional fluency in Mandarin, be eager to learn, and preferably have experience in customer service. Join us to ensure high standards and compliance.

Qualifications

• Must possess professional fluency in Mandarin and knowledge of English.
• A minimum diploma level of education is required.
• Preferably have 1 or more years of experience in a customer service role.

Responsibilities

• Assist employee inquiries via phone and web chat.
• Process new hires and other employee events in Workday.
• Prepare lifecycle documentation ensuring compliance with requirements.

Skills

Mandarin fluency

English knowledge

1 year customer service experience

Multitasking ability

Microsoft Office skills

Analytical skills

Attention to detail

Continuous improvement mindset

Education

Minimum Diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

PPG Industries (UK) Limited in Shah Alam, Malaysia, is looking for a PeoplePulse Support Center Representative. In this role, you'll manage customer interactions, delivering vital HR services including administration and employee lifecycle support.

The ideal candidate will possess professional fluency in Mandarin, be eager to learn, and preferably have experience in customer service. Join us to ensure high standards and compliance.