Experienced Associate - HCM Client Support

PwC Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

PwC Malaysia is seeking an Experienced Associate in HCM Client Support within the Tax line of service. You will help automate and optimise HR processes, coordinate with IT, and deliver proactive HR system support to clients.

The role emphasizes project coordination, data management, and documenting client requirements while maintaining high service standards and timely responses during client interactions.

Qualifications

• Degree in Computer Science/Information Technology or related field.
• At least 3 years in a customer support role with at least 1 year using HR systems.
• Experience in customer support, project coordination, or related field.
• Strong understanding of HR systems and services is preferred.
• Ability to manage multiple tasks and projects simultaneously.

Responsibilities

• Develop a deep understanding of customer needs related to HR systems and provide guidance.
• Handle client feedback, emails, and inquiries professionally and promptly.
• Collaborate with IT to address and resolve client issues efficiently.
• Document client feedback and system issues accurately.
• Coordinate HR system projects with clients and manage timelines.

Skills

Customer focus

Problem solving

Time management

Team collaboration

Education

Bachelor's degree in CS/IT

Tools

HR systems

Job description

Experienced Associate - HCM Client Support

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

General Tax Consulting

Management Level

Associate

Job Description & Summary

At PwC, our goal is to ensureorganisationsare ready to build trust in the marketplace through a prepared workforce.

PwC’s community of solvers combines extensive strategic knowledge with practical implementation experience to help businesses and their people thrive amid uncertainty. Our Workforce team collaborates closely to unleash the full potential of anorganisation’speople, building market trust and delivering sustained outcomes.

A career with our Workforce team offers you the opportunity to guideorganisationsin strategically planning their future HR needs while addressing immediate HR challenges. We integrate HR functions and technology capabilities to facilitateorganisationaltransformation, offering flexible solutions tailored to specific client requirements.

Joining us means becoming a key member of a team dedicated to automating andoptimisingHR processes for businesses. You will help implementcutting-edgesolutions thatrevolutioniseHR management, promoting atech enabled, human-centric approach to enhance employee connectivity and interaction.

We are seeking a dedicated and detail-oriented HR System Support and Project Coordinatorto join our team. This role is pivotal in ensuring that our clients receive exceptional service and support related to our HR systems and services. The successful candidate will beresponsible for understanding customer needs, providing timely support, and coordinatingwith the IT team to manage HR system projects effectively.

Customer Understanding and Support:

• Develop a deep understanding of customer needs, desires, and challenges related toour HR systems.
• Provideexpert guidance and support to clients concerning our HR system andservices.

Client Communication and Issue Resolution

• Handle and respond to client feedback, emails, and inquiries professionally and promptly.
• Collaborate with the IT team to address and resolve client issues efficiently.

Feedback and Documentation

• Record and document client feedback and system issues accurately.
• Maintain comprehensive records of all interactions and resolutions.

Project Coordination

• Coordinate and collaborate closely with the IT team to plan andinitiateHR systemprojects with clients.
• Develop and manage project timelines to ensure alignment with both internal andclient requirements.

Requirements and Data Management

• Clearly document all system requirements and specifications.
• Oversee data migration processes, ensuring accuracy and integrity.

Key Competencies

• Customer-focused approach with a commitment to delivering high-quality service.
• Strong problem-solving skills and ability to work collaboratively with cross-functionalteams.
• Ability to work in a fast-paced environment and manage time effectively.

Skills,experienceand qualifications

• Recognized University Degree in Computer Science/Information Technology or related discipline.
• At least3yearsof experience incustomersupport rolewith at least1yearof experience usingHR Systems.
• Proven experience in customer support, project coordination, or related field.
• Strong understanding of HR systems and services is preferred.
• Ability to manage multiple tasks and projects simultaneously.
• Detail-oriented with strong organizational skills.
• Proficiency in documenting system requirements and processes.
• Experience in data migration is a plus.
• Ability to be accurate and detail-oriented in all tasks.
• Ability to work well with others and independently when needed.
• Willing to explore and expand knowledge on an on-going basis.
• Willing to work based on the client's business work days and office hours.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Payroll Accounting, Payroll Legislation, Payroll Management, Payroll Software, Payroll System Optimization, Payroll Taxes, Payroll Tax Preparation, Tax Compliance, Tax Services, Teamwork, Well Being, Withholding Tax

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

January 31, 2027

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