Experienced Associate - HCM Client Support

PwC; Kampung Malaysia Tambahan; On-site; MYR 60,000 - 90,000; Full time

Job summary

PwC is seeking a dedicated HR System Support and Project Coordinator to ensure top-tier service for client HR systems and services. You will understand customer needs, provide timely support, and coordinate with IT to manage HR system projects.

The role emphasizes documentation, data migration, and cross-functional collaboration in a fast-paced environment, with client-focused results and accurate records as the goal.

Qualifications

• Bachelor's degree in Computer Science/IT or related field.
• 3+ years in customer support role with HR systems experience.
• Experience in project coordination or related field.
• Strong understanding of HR systems and services preferred.

Responsibilities

• Develop deep understanding of customer needs and provide guidance on HR systems.
• Handle client feedback, emails and inquiries professionally and promptly; coordinate with IT.
• Record and document client feedback and system issues; maintain records.
• Coordinate HR system projects with IT and clients; manage timelines and alignment.
• Document system requirements and oversee data migration with accuracy and integrity.

Skills

Customer focus

Problem solving

Time management

Cross-functional teamwork

Education

Bachelor's degree in CS/IT

Tools

HR Software

Data migration tools

Job description

Job Description & Summary

At PwC, our goal is to ensureorganisationsare ready to build trust in the marketplace through a prepared workforce. PwC’s community of solvers combines extensive strategic knowledge with practical implementation experience to help businesses and their people thrive amid uncertainty. Our Workforce team collaborates closely to unleash the full potential of anorganisation’speople, building market trust and delivering sustained outcomes.

A career with our Workforce team offers you the opportunity to guideorganisationsin strategically planning their future HR needs while addressing immediate HR challenges. We integrate HR functions and technology capabilities to facilitateorganisationaltransformation, offering flexible solutions tailored to specific client requirements.

Joining us means becoming a key member of a team dedicated to automating andoptimisingHR processes for businesses. You will help implementcutting-edgesolutions thatrevolutioniseHR management, promoting atech enabled, human-centric approach to enhance employee connectivity and interaction.

W e are seeking a dedicated and detail-oriented HR System Support and Project Coordinator to join our team. This role is pivotal in ensuring that our clients receive exceptional service and support related to our HR systems and services. The successful candidate will be responsible for understanding customer needs, providing timely support, and coordinating with the IT team to manage HR system projects effectively.

Customer Understanding and Support

• Develop a deep understanding of customer needs, desires, and challenges related to our HR systems.
• Provideexpert guidance and support to clients concerning our HR system and services.

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

General Tax Consulting

Management Level

Associate

Client Communication and Issue Resolution

• Handle and respond to client feedback, emails, and inquiries professionally and promptly.
• Collaborate with the IT team to address and resolve client issues efficiently.

Feedback and Documentation

• Record and document client feedback and system issues accurately.
• Maintain comprehensive records of all interactions and resolutions.

Project Coordination

• Coordinate and collaborate closely with the IT team to plan and initiate HR system projects with clients.
• Develop and manage project timelines to ensure alignment with both internal andclient requirements.

Requirements and Data Management

• Clearly document all system requirements and specifications.
• Oversee data migration processes, ensuring accuracy and integrity.

Key Competencies

• Customer-focused approach with a commitment to delivering high-quality service.
• Strong problem-solving skills and ability to work collaboratively with cross-functionalteams.
• Ability to work in a fast-paced environment and manage time effectively.

Skills,experienceand qualifications

• Recognized University Degree in Computer Science/Information Technology or related discipline.
• At least3yearsof experience incustomersupport rolewith at least1yearof experience usingHR Systems.
• Proven experience in customer support, project coordination, ora relatedfield.
• Strong understanding of HR systems and services is preferred.
• Ability to manage multiple tasks and projects simultaneously.
• Detail-oriented with strong organizational skills.
• Proficiencyin documenting system requirements and processes.
• Experience in data migration is a plus.
• Ability to beaccurateand detail-oriented in all tasks.
• Ability to work well with others and independently when needed.
• Willing to explore and expand knowledge on an on-going basis.
• Willing to work based on the client's businesswork daysand office hours.

Optional Skills

Accepting Feedback, Active Listening, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Payroll Accounting, Payroll Legislation, Payroll Management, Payroll Software, Payroll System Optimization, Payroll Taxes, Payroll Tax Preparation, Tax Compliance, Tax Services, Teamwork, Well Being, Withholding Tax

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

January 31, 2027