HR Shared Services Executive (Experienced)

PERSOL; Kuala Lumpur; Hybrid; MYR 67,000 - 100,000; Full time

Job summary

PERSOL in Kuala Lumpur is hiring an experienced HR Shared Services Executive to join our hybrid team. You will handle onboarding, HRIS updates, performance management, payroll, and benefits administration for contractors and employees.

Ideal candidates have at least 1 year in HR, strong communication, and proficiency in MS Office. This role requires collaboration with clients and consultants to ensure smooth processes and timely resolutions.

Qualifications

• Minimum 1 year of experience in HR.
• Strong attention to detail and problem-solving.
• Excellent communication and interpersonal abilities.
• Proficient in MS Office Suite (Excel, Word, PowerPoint).
• Ability to work independently as well as part of a team.

Responsibilities

• Onboarding: manage end-to-end pre-joining and onboarding formalities.
• HRIS: maintain contractor data and upload documents to DocuSign.
• Performance Management: track and follow up on appraisals.
• Payroll and Benefits Administration: ensure timely payroll and manage leaves and benefits.
• Disciplinary issues and grievance handling.
• Off boarding and exit process management.
• Ensure processes are administered within defined SLAs.
• Collaborate with contractors and clients to improve relationships and retention.
• Liaise with internal and external stakeholders and payroll/billing teams.

Skills

Attention to detail

Communication skills

MS Office

Tools

DocuSign

HRIS system

Job description

We're Hiring: HR Shared Services Executive (Experienced)!

We are looking for an experienced HR Shared Services Executive to join our dynamic team in Kuala Lumpur. The ideal candidate will possess strong knowledge of HR processes and a passion for delivering exceptional service to employees and stakeholders.

Location: Kuala Lumpur, Bukit Bintang

Work Mode: Hybrid

What You'll Do:

1. Onboarding

   • Manage the end-to-end pre-joining and onboarding formalities so that the contractors have a smooth integration. This includes contract issuance, work pass applications, renewals, collection of documents, conducting reference checks and so on.

2. HRIS

   • Manage the contractors' information and ensure that regular updates are done in the system. Maintain accurate and timely data recordings. Issue letters and support them where required.
   • Provide end-to-end administrative support including (but not limited to) preparing and uploading documents to DocuSign for both Contract and Temporary Workers, extension, termination, contract resignations, reference checks, warnings, grievances, leave requests, claims requests, contractor bonuses, renewal or termination of Work Passes.

3. Performance Management

   • Manage the performance appraisal process as required. Follow up and track completion of performance appraisals for clients that require this.

4. Payroll and Benefits Administration

   • Ensure timely and accurate payroll information is provided so that contractors receive their salary payments accordingly.
   • Manage leave, insurance, allowances and other benefits of administration.

5. Disciplinary issues and grievance handling

6. Off boarding and management of exit process

7. Ensure processes are administered accurately within defined SLAs

8. Work closely with the contractors and clients to improve work relationships, build morale, increase productivity and retention

9. Liaising with internal and external stakeholders

   • Connect with client regularly and provide HR advisory services as required
   • Maintain a close connection with consultants who place the candidates to ensure that there are no information gaps.
   • Liaise with the Payroll & Billing team to resolve the contractor timesheet issues, claims, payment issues, client billing issues, overpayments made etc. and inform them on advance listing payments.

What We're Looking For:

• Minimum 1 year of experience in HR
• Strong attention to detail and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficient in MS Office Suite (Excel, Word, PowerPoint)
• Ability to work independently as well as part of a team