HR Shared Services Executive (Experienced)

Tap Growth ai; Kuala Lumpur; Hybrid; MYR 48,000 - 72,000; Full time

Job summary

Tap Growth ai in Kuala Lumpur is seeking an experienced HR Shared Services Executive to join our dynamic team. The role focuses on onboarding, HRIS maintenance, payroll accuracy, and benefits administration, partnering with internal and external stakeholders.

The ideal candidate will have at least 1 year of HR experience, strong attention to detail, and excellent communication skills. This is a hybrid role based in Kuala Lumpur, offering opportunities to contribute across HR services.

Qualifications

• Minimum 1 year of experience in HR.
• Strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficient in MS Office Suite.

Responsibilities

• Onboarding: manage pre-joining and onboarding, contracts, work passes and references.
• HRIS: maintain contractor data, issue letters, support records.
• HRIS (continued): prepare documents for DocuSign and contract renewals/terminations.
• Performance Management: track appraisals and follow up where required.
• Payroll & Benefits: ensure accurate payroll data and benefits administration.
• Disciplinary issues and grievances handling.
• Off boarding and exit process management.
• Ensure processes meet defined SLAs and align with stakeholders.

Skills

Attention to detail

Communication

Teamwork

Independent work

Tools

MS Office Suite

Excel

Word

PowerPoint

Job description

We're Hiring: HR Shared Services Executive (Experienced)!

We are looking for an experienced HR Shared Services Executive to join our dynamic team in Kuala Lumpur. The ideal candidate will possess strong knowledge of HR processes and a passion for delivering exceptional service to employees and stakeholders.

Location:

Kuala Lumpur, Bukit Bintang

Work Mode:

Hybrid

What You’ll Do:

• 1. Onboarding - Manage the end-to-end pre-joining and onboarding formalities so that the contractors have a smooth integration. This includes contract issuance, work pass applications, renewals, collection of documents, conducting reference checks and so on.
• 2. HRIS - Manage the contractors' information and ensure that regular updates are done in the system. Maintain accurate and timely data recordings. Issue letters and support them where required.
• 2. HRIS (continued) - Provide end-to-end administrative support including (but not limited to) preparing and uploading documents to DocuSign for both Contract and Temporary Workers, extension, termination, contract resignations, reference checks, warnings, grievances, leave requests, claims requests, contractor bonuses, renewal or termination of Work Passes.
• 3. Performance Management - Manage the performance appraisal process as required. Follow up and track completion of performance appraisals for clients that require this.
• 4. Payroll and Benefits Administration - Ensure timely and accurate payroll information is provided so that contractors receive their salary payments accordingly.
• 4. Payroll and Benefits Administration (continued) - Manage leave, insurance, allowances and other benefits of administration.
• 5. Disciplinary issues and grievance handling.
• 6. Off boarding and management of exit process.
• 7. Ensure processes are administered accurately within defined SLAs.
• 8. Work closely with the contractors and clients to improve work relationships, build morale, increase productivity and retention.
• 9. Liaising with internal and external stakeholders - Connect with client regularly and provide HR advisory services as required.
• 9. Liaising with internal and external stakeholders (continued) - Maintain a close connection with consultants who place the candidates to ensure that there are no information gaps.
• 9. Liaising with internal and external stakeholders (continued) - Liaise with the Payroll & Billing team to resolve the contractor timesheet issues, claims, payment issues, client billing issues, overpayments made etc. and inform them on advance listing payments.

What We’re Looking For:

• Minimum 1 year of experience in HR
• Strong attention to detail and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficient in MS Office Suite (Excel, Word, PowerPoint)
• Ability to work independently as well as part of a team