HR Service Desk Analyst (Korean) – APAC Shared Services

MY11397-ALBSMAL Air Liquide Business Services Sdn Bhd; Malaysia; On-site; MYR 42,000 - 62,000; Full time

Job summary

Air Liquide's HR Shared Service is seeking a Korean-speaking analyst in Kuala Lumpur to guide HR customers through self-help resources and case management, ensuring timely updates and escalations where needed.

Responsibilities include supporting transition activities across APAC, enforcing standardized processes, and assisting with HR tools deployment to enable a smooth shared service operation.

Qualifications

• 1-3 years experience in a shared service centre or customer service oriented environment, preferably HR services.
• Fresh graduates welcome to apply.
• Degree in Human Resource Management/Business Administration or equivalent.
• Comfortable working in fast-paced environment.
• Strong communication skills in English & Korean, both written and spoken.
• Great active listening skills, customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• IT savvy and resourceful on leveraging various tools to obtain required information to resolve queries.
• Knowledge and skill in the use of Microsoft Office / Google suite / Workday / ServiceNow / 3CX.

Responsibilities

• Support HR Shared Service Operations: navigate self-help materials, resolve enquiries within SLAs, provide status updates, escalate complex issues to experts, and identify knowledge gaps for improvements.
• Support HR Shared Service Transition: contribute to APAC transition activities, ensure standardized processes and compliance, support tools/technologies deployment, and assist in new service/module rollouts.

Skills

HR experience

Fresh graduate

HR degree

Multi-tasking

English & Korean

Active listening

Customer focus

IT literacy

Office/HR systems

Education

Bachelor's degree in HRM/Business Administration

Tools

Workday

ServiceNow

3CX

Microsoft Office

Google Workspace

Job description

Air Liquide's HR Shared Service is seeking a Korean-speaking analyst in Kuala Lumpur to guide HR customers through self-help resources and case management, ensuring timely updates and escalations where needed.

Responsibilities include supporting transition activities across APAC, enforcing standardized processes, and assisting with HR tools deployment to enable a smooth shared service operation.