Service Desk Analyst – Korean Speaker

Airswift; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Airswift in Kuala Lumpur is seeking a Korean-speaking Service Desk Analyst to support IT operations and provide first-line technical assistance in an international environment.

You will handle Level 1 IT support via phone, chat, and web channels, diagnose issues, manage incidents in a ticketing system, and escalate when needed. Proficiency in Korean and good English are required, with onsite shifts and immediate joining preferred.

Qualifications

• Korean language proficiency (speaking, reading and writing) at a business level.
• TOPIK Level 4 or above preferred.
• Diploma or Degree in IT or related field, or equivalent experience.
• Fresh graduates or up to 5 years of relevant IT experience welcome.
• Basic IT troubleshooting or technical support knowledge.
• Good English communication skills.
• Willingness to work onsite in Kuala Lumpur on rotational shifts, including public holidays.
• Immediate joiners or up to 30 days' notice preferred.

Responsibilities

• Provide Level 1 IT support via phone, chat and web-based channels.
• Diagnose and troubleshoot hardware, software and system issues.
• Manage incidents and service requests using ticketing systems.
• Escalate unresolved issues to appropriate support teams.
• Communicate professionally with Korean-speaking users.
• Maintain service quality and accurate incident documentation.

Skills

Korean language proficiency

English communication

Education

Diploma/Degree in IT or related field

Tools

Ticketing systems

Job description

Service Desk Analyst – Korean Speaker

Location: Kuala Lumpur, Malaysia

Employment Type: Permanent, Full-Time

We are looking for Korean-speaking Service Desk Analysts to support IT operations and provide technical assistance to users in a professional, international environment.

Key Responsibilities

• Provide Level 1 IT support through phone, chat and web-based channels.
• Diagnose and troubleshoot hardware, software and system issues.
• Manage incidents and service requests using ticketing systems.
• Escalate unresolved technical issues to appropriate support teams.
• Communicate professionally with Korean-speaking users.
• Maintain service quality and accurate incident documentation.

Requirements

• Business-level Korean proficiency in speaking, reading and writing.
• TOPIK Level 4 or above preferred.
• Diploma or Degree in IT or a related field, or equivalent experience.
• Fresh graduates and candidates with up to 5 years of relevant experience are welcome.
• Basic IT troubleshooting or technical support knowledge.
• Good English communication skills.
• Willingness to work onsite in Kuala Lumpur on rotational shifts, including public holidays.
• Immediate joiners or candidates with up to 30 days' notice preferred.