HR Service Delivery Specialist — End-to-End Support

Danaher; Petaling Jaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

Danaher, through Pall, Malaysia, is seeking an HR Service Delivery Generalist I to independently resolve HR inquiries across the lifecycle. The role requires interpreting policies, managing cases end-to-end, and supporting regional queue performance while driving process improvements.

Ideal candidates have 2–4 years HR experience, a bachelor’s degree or equivalent, and proficiency with HR systems and workflows to deliver consistent, high-quality outcomes in a fast-paced environment.

Qualifications

• Ability to independently manage HR inquiries and cases.
• Proficiency with HR systems and case management tools.
• Strong problem-solving skills in a fast-paced environment.

Responsibilities

• Independently resolve standard and moderately complex HR inquiries across the employee lifecycle.
• Interpret policies and determine appropriate resolution paths; escalate when needed.
• Own cases end-to-end with timely, accurate outcomes.

Skills

HR case management

Policy interpretation

Prioritization

Problem solving

Education

Bachelor’s degree or equivalent

Tools

HR systems

case management tools

Job description

Danaher, through Pall, Malaysia, is seeking an HR Service Delivery Generalist I to independently resolve HR inquiries across the lifecycle. The role requires interpreting policies, managing cases end-to-end, and supporting regional queue performance while driving process improvements.

Ideal candidates have 2–4 years HR experience, a bachelor’s degree or equivalent, and proficiency with HR systems and workflows to deliver consistent, high-quality outcomes in a fast-paced environment.