HR Service Center Associate — Concierge & Support

abbott; Selangor; On-site; MYR 33,000 - 51,000; Full time

Job summary

Abbott Malaysia is seeking a detail‑oriented HR Operations specialist to support employees and managers in transactional HR tasks, ensuring timely and accurate processing across multiple inquiries. You will collaborate with Global HR Services peers and navigate HR tools to deliver consistent service in a fast-paced environment.

Based in Malaysia (Selangor), the role offers exposure to operational HR processes, strong customer service focus, and opportunities to improve service delivery within

Responsibilities

• Responds to service inquiries with timely, accurate, and professional replies across channels.
• Resolve or escalate requests using established resources and partner with HR service center teams.
• Identify roadblocks to quality service and share insights with management for potential improvements.
• Meet or exceed standards for schedule adherence and reliability.
• Demonstrate a positive attitude towards customer service with clear communication and active listening.
• Focus on targeted, low-complexity, high-volume HR tasks such as navigation, form location, redirects, and simple WD transactions.
• Prioritize productivity, concierge service, operational excellence and time management.

Job description

Abbott Malaysia is seeking a detail‑oriented HR Operations specialist to support employees and managers in transactional HR tasks, ensuring timely and accurate processing across multiple inquiries. You will collaborate with Global HR Services peers and navigate HR tools to deliver consistent service in a fast-paced environment.

Based in Malaysia (Selangor), the role offers exposure to operational HR processes, strong customer service focus, and opportunities to improve service delivery within