Associate, HR Service Center (Pipeline)

abbott; Selangor; On-site; MYR 33,000 - 51,000; Full time

Job summary

Abbott Malaysia is seeking a detail‑oriented HR Operations specialist to support employees and managers in transactional HR tasks, ensuring timely and accurate processing across multiple inquiries. You will collaborate with Global HR Services peers and navigate HR tools to deliver consistent service in a fast-paced environment.

Based in Malaysia (Selangor), the role offers exposure to operational HR processes, strong customer service focus, and opportunities to improve service delivery within

Responsibilities

• Responds to service inquiries with timely, accurate, and professional replies across channels.
• Resolve or escalate requests using established resources and partner with HR service center teams.
• Identify roadblocks to quality service and share insights with management for potential improvements.
• Meet or exceed standards for schedule adherence and reliability.
• Demonstrate a positive attitude towards customer service with clear communication and active listening.
• Focus on targeted, low-complexity, high-volume HR tasks such as navigation, form location, redirects, and simple WD transactions.
• Prioritize productivity, concierge service, operational excellence and time management.

Job description

JOB DESCRIPTION:

JOB DUTIES/ RESPONSIBILITIES/ ACCOUNTABILITIES

• Utilizing concierge service with efficiency for targeted scope of requests with strong focus on operational excellence and delivery to meet high volume demands
• This role is empowered to surpass expectations by: collaborating, anticipating, driving to resolution and serving with care, compassion and confidence.
• This role takes ownership of targeted scope and must drive efficiency and productivity while meeting high volume demands.
• This is an efficient processor, who with guidance and directions can meet demands of multiple, repetitive HR processes, tasks and inquiries.
• The role has strong customer service focus while supporting employees and managers in resolution of their HR matters via supporting tools and processes and by effectively navigating customers towards solutions.
• This role is guided and supported by Global HR Services peers and SME's as well as management and provides great insight into operational HR work for the candidate who is passionate about transactional HR work.

Responsibilities:

• Responds to service inquiries and requests with timely, accurate, and professional replies while focusing on selected contact channels or scope of work.
• Resolve or elevate requests based on established resources; partner with other HR service center team members to troubleshoot resolution of all requests. Work with a sense of urgency and efficiency appropriate for conditions.
• Identify "Roadblocks" to quality customer service and in Service Center processes or Abbott-wide practices or policies, and share insights along with possible improvements with management.
• Meet or exceed standards for both schedule adherence and reliability.
• Incumbent must demonstrate a right attitude towards customer service coupled with good communication skills, accuracy and ability to listen and interpret requests from customers.
• Focus on targeted scope of service with lower complexity and high-volume work i.e. navigation; locating forms; redirects, simple WD transactions like personal data changes or reporting relationships changes.
• Close focus on productivity, focus on concierge service, operational excellence and time management

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

HR Operations

DIVISION:

CHR Corporate Human Resources

LOCATION:

Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)