HR Operations Lead: Payroll & SSC Excellence

KPay Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

KPay Group, a leading fintech company, drives payroll processing and HR administration across its merchant base. The SSC lead will oversee onboarding, offboarding, data management, and compliance while driving KPI/ SLA performance and automation initiatives.

Responsibilities include supervising the SSC team, maintaining SOPs, and acting as the primary contact for operational HR matters, coordinating with HRBPs and Finance to ensure smooth cross‑department collaboration.

Qualifications

• Bachelor’s degree in HR or related field.
• 4–6 years of experience in HR operations, payroll, or shared services.
• Strong knowledge of payroll processing and HR administrative processes.
• Experience in supervising a team is preferred.

Responsibilities

• Lead and manage SSC operations including payroll processing, HR administration, onboarding and offboarding.
• Ensure timely and accurate payroll execution in compliance with statutory requirements.
• Establish and maintain SOPs, internal controls, and service standards.
• Monitor KPIs and SLAs to ensure service excellence.
• Drive process improvements, standardization and automation initiatives.
• Supervise and develop SSC team members to ensure operational efficiency and quality.
• Act as main contact for operational HR matters and collaborate with HRBPs, Finance and other departments.

Skills

Payroll processing

HR administration

Team supervision

Process improvement

SOP creation

Data accuracy

Education

Bachelor’s degree in Human Resources or Business Administration

Tools

HRIS

Payroll systems

MS Excel

Job description

KPay Group, a leading fintech company, drives payroll processing and HR administration across its merchant base. The SSC lead will oversee onboarding, offboarding, data management, and compliance while driving KPI/ SLA performance and automation initiatives.

Responsibilities include supervising the SSC team, maintaining SOPs, and acting as the primary contact for operational HR matters, coordinating with HRBPs and Finance to ensure smooth cross‑department collaboration.