Assistant Manager Human Resources

KPay Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

KPay Group, a leading fintech company, drives payroll processing and HR administration across its merchant base. The SSC lead will oversee onboarding, offboarding, data management, and compliance while driving KPI/ SLA performance and automation initiatives.

Responsibilities include supervising the SSC team, maintaining SOPs, and acting as the primary contact for operational HR matters, coordinating with HRBPs and Finance to ensure smooth cross‑department collaboration.

Qualifications

• Bachelor’s degree in HR or related field.
• 4–6 years of experience in HR operations, payroll, or shared services.
• Strong knowledge of payroll processing and HR administrative processes.
• Experience in supervising a team is preferred.

Responsibilities

• Lead and manage SSC operations including payroll processing, HR administration, onboarding and offboarding.
• Ensure timely and accurate payroll execution in compliance with statutory requirements.
• Establish and maintain SOPs, internal controls, and service standards.
• Monitor KPIs and SLAs to ensure service excellence.
• Drive process improvements, standardization and automation initiatives.
• Supervise and develop SSC team members to ensure operational efficiency and quality.
• Act as main contact for operational HR matters and collaborate with HRBPs, Finance and other departments.

Skills

Payroll processing

HR administration

Team supervision

Process improvement

SOP creation

Data accuracy

Education

Bachelor’s degree in Human Resources or Business Administration

Tools

HRIS

Payroll systems

MS Excel

Job description

KPay Group (“KPay”) is a leading fintech company committed to empowering businesses of all sizes through simple, seamless, smart and secure technology solutions. Serving more than 89,000 merchants across Australia, Hong Kong, Japan, and Singapore, KPay helps unlock growth potential by building a one-stop platform for financial management, business operations, and digital transformation.

In 2024, KPay raised a record-breaking USD 55 million in its Series A funding round, the largest globally in the payments sector that year. The company has since been recognised as PayTech of the Year at the 2025 Asia FinTech Awards, selected on Forbes Asia’s 100 to Watch list in 2025 and ranked among the Singapore's Top FinTech Companies 2026 list, curated by Tech in Asia and Statista.

Responsibilities

SSC Operations Management

• Lead and manage end-to-end SSC operations, including regional payroll processing, HR administration, onboarding, offboarding, and employee data management.
• Ensure timely and accurate payroll execution in compliance with statutory requirements.
• Establish and maintain SOPs, internal controls, and service standards.
• Monitor KPIs and SLAs to ensure service excellence.
• Drive process improvements, standardization, and automation initiatives.
• Supervise and develop SSC team members to ensure operational efficiency and service quality.
• Allocate workload and manage performance within the team.
• Provide training and guidance to ensure compliance and process adherence.
• Act as the main point of contact for operational HR matters.
• Collaborate with HRBPs, Finance, and other departments to ensure smooth coordination.
• Manage external payroll vendors or service providers where applicable.

Compliance & Reporting

• Ensure compliance with local labor laws and company policies in all operational processes.
• Maintain accurate HR data and records.
• Prepare regular operational and payroll reports for management review.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related discipline.
• Minimum 4–6 years of experience in HR operations, payroll, or shared services environment.
• Strong knowledge of payroll processing and HR administrative processes.
• Experience in managing or supervising a team preferred.
• Strong organizational and process management skills.
Experience in HRIS and payroll systems.
• Detail-oriented with strong problem-solving abilities.