HR Business Partner: IR/ER Leader & Analytics Expert

Toll Group; Klang City; On-site; MYR 180,000 - 260,000; Full time

Job summary

Toll Group is seeking a Senior HR Business Partner to provide strategic and operational HR support across Malaysia. You will lead Industrial Relations and Employee Relations for blue- and white-collar workforce, partnering with operational leaders to drive performance and engagement.

The role requires deep knowledge of Malaysian labour law, strong analytics with Workday/Power BI, and hands-on experience in workforce planning, recruitment, and organizational development.

Qualifications

• Bachelor's Degree in Human Resources, Business Administration, Industrial Relations, Law, or related discipline.
• Minimum 7-10 years of progressive HR experience, including significant HR Business Partnering responsibilities.
• Strong hands-on experience managing Industrial Relations and Employee Relations matters within blue-collar & white-collar workforce environment.
• Extensive knowledge of Malaysian Employment Act, Industrial Relations Act, labour regulations, disciplinary procedures, domestic inquiries, and employment compliance requirements.
• Proven experience partnering with operational leaders within logistics, manufacturing, warehousing, transportation, or similar labour-intensive industries.
• Strong analytical skills with the ability to interpret workforce data and provide actionable recommendations.
• Advanced proficiency in HR systems, preferably Workday, and Microsoft Excel / Power BI reporting tools.
• Demonstrated experience preparing and presenting workforce analytics and HR insights to senior management.
• Strong stakeholder management, influencing, negotiation, and conflict resolution skills.
• Excellent written and verbal communication skills in English. Bahasa Malaysia proficiency is advantageous.

Responsibilities

• Strategic HR business partnering with business leaders to develop and execute people strategies that support operational and commercial objectives.
• Provide coaching and guidance to leaders on organizational effectiveness, performance management, talent development, succession planning, and workforce planning.
• Act as a trusted advisor to management on people-related matters and business transformation initiatives.
• Support organizational change management, restructuring, and business improvement initiatives.
• Lead and manage all Industrial Relations matters across Malaysia operations, ensuring compliance with Malaysian employment legislation and labour regulations.
• Provide expert advice and hands-on support for disciplinary actions, misconduct investigations, domestic inquiries, grievances, and employment disputes.
• Manage employee relations cases and recommend appropriate actions while mitigating organizational risk.
• Ability to travel between various sites in the country from time to time to support the blue-collar workers.
• Partner with site management to maintain positive employee relations and workplace harmony within blue-collar & white-collar operations.
• Support dealings with labour authorities, government agencies, and external stakeholders where required.
• Ensure all HR practices comply with Employment Act, Industrial Relations Act, Occupational Safety and Health regulations, and other applicable labour legislation.
• Support recruitment activities for key operational and professional positions.
• Drive onboarding, talent development, succession planning, and employee retention initiatives.
• Partner with managers to execute annual performance and talent review processes.
• Support compensation and reward processes including salary reviews, incentive programs, and workforce cost planning.
• Ensure accurate and timely execution of HR policies, procedures, and HR governance standards.
• Utilize Workday and other HR systems to maintain workforce data integrity and generate meaningful business insights.
• Analyze workforce metrics including headcount, turnover, absenteeism, overtime, labour costs, engagement, and productivity trends.
• Develop HR dashboards and presentations for business leaders to support decision-making.
• Provide workforce planning analysis and recommendations based on operational requirements and business forecasts.
• Drive continuous improvement in HR reporting, systems utilization, and process efficiency.

Job description

Toll Group is seeking a Senior HR Business Partner to provide strategic and operational HR support across Malaysia. You will lead Industrial Relations and Employee Relations for blue- and white-collar workforce, partnering with operational leaders to drive performance and engagement.

The role requires deep knowledge of Malaysian labour law, strong analytics with Workday/Power BI, and hands-on experience in workforce planning, recruitment, and organizational development.