EMAP Workplace Operations Manager

Experian; Cyberjaya; Remote; MYR 180,000 - 280,000; Full time

Benefits offered by this job

On-site work arrangement

Paid leave

Health and wellbeing

Flexible benefits

Career development

Job summary

Experian is seeking a Regional Workplace Operations leader to drive workplace operations across EMAP, translating global strategy into regional delivery. You will lead managers, govern budgets, and ensure safety and continuity while improving employee experience.

Key focus areas include supplier management, data-driven improvements, and cross-department collaboration to deliver cost-effective and compliant workplaces across multiple countries.

Qualifications

• Regional leadership across sites and countries aligning global standards with local rules.
• People development: coach managers, set goals and develop future leaders.
• Commercial management: manage suppliers, contracts and budgets with controls.
• Risk and continuity: manage compliance, safety and business continuity.
• Improvement and AI learning: use data/AI tools to improve services and governance.
• Collaboration and communication: present clear recommendations to senior leaders.

Responsibilities

• Lead regional strategy and develop managers; adapt global standards locally.
• Improve workplace services and employee experience; lead operations and incidents.
• Strengthen supplier performance; partner with Procurement on contracts and quality.
• Control budgets; forecast, accrue and report; enforce purchasing controls.
• Lead safety, compliance and business continuity; manage audits and risks.
• Deliver workplace programmes; report performance, finances and risks.

Skills

Regional leadership

People development

Commercial management

Risk and continuity

Improvement and AI learning

Collaboration and communication

Job description

Role Overview

Reporting to the Group Head of Real Estate & Workplace, You will lead workplace operations across EMAP, delivering safe, compliant and cost-effective workplaces while improving the employee experience. You will lead Regional Workplace Operations Managers and translate global strategy into regional delivery, with accountability for services, suppliers, budgets, risk and business continuity.

What you'll do

• Lead regional strategy and develop managers. Adapt global standards to local requirements, set performance goals, strengthen governance, coach managers and plan succession.
• Improve workplace services and employee experience. Lead facilities operations, resolve critical incidents and use data, benchmarking and automation to improve delivery.
• Strengthen supplier performance and value. Manage suppliers from selection to offboarding. Partner with Procurement to improve contracts, resolve issues and maintain quality.
• Control budgets and deliver savings. Lead forecasting, accruals and reporting. Enforce purchasing and financial controls, address budget variances and reduce costs without compromising services.
• Lead safety, compliance and business continuity. Manage security, audits, inspections and risks. Create emergency preparedness, corrective actions and improvements following incidents.
• Deliver workplace programmes across the region. Partner with business leaders and across departments. Represent Workplace Operations and report performance, finances and risks to the Workplace Operations Lead.

Experience and Skills

What you'll bring

• Regional leadership. You have led workplace or facilities operations across sites and countries, aligning global standards with local business and regulatory requirements.
• People development. You set measurable goals, coach managers, address performance gaps and develop future leaders. You hold teams accountable for results and ethical conduct.
• Commercial management. You manage suppliers, contracts and budgets, enforce financial controls and deliver savings without compromising service quality or employee experience.
• Risk and continuity. You manage compliance and health and safety risks, resolve critical incidents and lead emergency preparedness and business continuity.
• Improvement and AI learning. You use data and technology to improve services, strengthen governance and deliver regional change. You will use approved AI tools.
• Collaboration and communication. You present clear recommendations, gain senior leaders' support across departments and countries to deliver workplace improvements.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Aff

Benefits and Perks:

• On-site work arrangement: You will work on-site at our office on all scheduled working days to lead workplace operations and support employees. Please contact our recruitment team to discuss any reasonable adjustments you may need during recruitment or at work.
• Paid leave: Annual leave and family care leave options to support your personal and family needs.
• Health and wellbeing: Medical and hospitalisation coverage for you and eligible dependants.
• Flexible benefits: Access to ExperianCares benefits to support your wellbeing.
• Career development: Opportunities to build your skills and work with colleagues across global teams.

Recruitment Fraud Awareness

Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process.

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