Housekeeping Supervisor

Mercure Hotels; Putrajaya; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Duty meals provided

Medical insurance provided

Competitive salary

Job summary

Mercure Hotels in Putrajaya, Malaysia is seeking a Housekeeping Supervisor to lead a dynamic team and uphold the highest cleanliness and guest service standards. You will oversee daily operations, staff performance, and ensure facilities meet stringent quality criteria.

The role involves planning, inspections, training, scheduling, and cross-department coordination to ensure smooth room turnover and guest satisfaction in a luxury hospitality setting.

Qualifications

• Minimum one year in a Housekeeping Supervisor or similar role in hospitality.
• Proficient in property management systems and MS Office.
• Knowledge of health, safety, hygiene, and environmental standards.

Responsibilities

• Plan and organize daily housekeeping operations and allocate staff.
• Inspect guest rooms, vacant rooms, and common areas for cleanliness.
• Lead daily briefings and meetings to communicate expectations.
• Coordinate with front office on room status and guest requests.
• Manage scheduling, annual leave, and staffing levels.
• Oversee inventory and coordinate purchasing.
• Develop and update housekeeping policies and checklists.

Skills

Housekeeping supervision

Staff leadership

Communication skills

Customer service

Organizational skills

MS Office

PMS knowledge

Tools

PMS software

MS Office

Job description

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations.

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations.

Salaries And Benefits

• Competitive Salary


• Duty Meals provided


• Medical Insurance Provided

Job Description

We are seeking an enthusiastic and detail-oriented Housekeeping Supervisor to join our team in Putrajaya, Malaysia. In this pivotal role, you will lead and inspire a dynamic housekeeping team while maintaining the highest standards of cleanliness, organization, and guest satisfaction. As a Housekeeping Supervisor, you will be responsible for overseeing daily operations, managing staff performance, and ensuring that all facilities meet our rigorous quality standards.

• Plan and organize daily housekeeping operations, allocating team members efficiently to ensure all public areas and guest accommodations are maintained to the highest standards


• Conduct regular inspections of guest rooms, vacant rooms, and common areas to verify compliance with established cleanliness and presentation standards


• Monitor team performance, provide constructive feedback, and implement targeted training programs to continuously improve service quality and staff competency


• Lead daily housekeeping briefings and conduct regular team meetings to communicate expectations, share updates, and foster a collaborative work environment


• Coordinate with front office and other departments to ensure seamless communication regarding room status, guest arrivals, and special requests


• Manage scheduling and annual leave planning to optimize resource allocation while maintaining adequate staffing levels and employee satisfaction


• Oversee inventory management, including monitoring par levels of cleaning supplies and equipment, and coordinate purchasing with the finance team


• Develop, implement, and update housekeeping policies, procedures, and cleaning checklists to maintain consistency and operational efficiency


• Ensure strict adherence to health, safety, hygiene, and environmental compliance standards across all housekeeping operations


• Handle and resolve guest and resident complaints professionally and promptly, keeping relevant departments informed of issues and resolutions


• Prepare and conduct employee performance appraisals, providing coaching and support to drive professional development and career growth


• Maintain comprehensive training records and schedules to ensure all team members receive appropriate onboarding and ongoing skill development


• Report maintenance issues, damages, and equipment concerns to the appropriate departments in a timely manner

Qualifications

• Minimum one year of demonstrated experience in a Housekeeping Supervisor or equivalent supervisory position within a hospitality environment


• Proficient computer literacy with competency in property management systems and Microsoft Office applications


• Proven expertise in housekeeping operations, cleaning standards, and facility management


• Comprehensive knowledge of health, safety, hygiene, and environmental compliance standards


• Excellent organizational and planning skills with the ability to manage multiple priorities and schedules simultaneously


• Strong communication and interpersonal skills with the ability to engage effectively with staff, guests, and residents


• Customer service excellence with a solution-oriented mindset and commitment to operational excellence


• Demonstrated ability to lead, motivate, and develop team members in a fast-paced environment


• Strong attention to detail and quality assurance capabilities

Preferred Qualifications

• Experience in a luxury hospitality setting or upscale residential property


• Familiarity with sustainable and environmentally responsible housekeeping practices


• Experience managing both hotel and residential housekeeping operations

Additional Information

• Speaking an additional language, such as Chinese, Tamil, Japanese, or another language besides Malay and English, is an added advantage.