HOUSEKEEPING SUPERVISOR

MIMPI PERHENTIAN RESORT SDN. BHD.; Terengganu; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Staff hostel

Meals

Boat ticket

Training

Group

Job summary

Mimpi Perhentian Resort SDN. BHD. in Terengganu seeks a skilled Housekeeping Supervisor to oversee daily operations, lead a team, and ensure rooms and public areas meet the highest standards.

You will train staff, inspect rooms, and coordinate laundry and inventory while maintaining safety and guest satisfaction. Ideal candidates have strong leadership, sharp attention to detail, and the ability to multitask in a fast-paced resort environment.

Qualifications

• Proven leadership in housekeeping or service teams.
• Strong attention to cleanliness, safety and guest satisfaction.
• Ability to train and supervise staff across rooms, public areas and laundry.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise daily housekeeping operations across rooms, public areas and laundry.
• Conduct regular room inspections for cleanliness and hygiene.
• Manage public area upkeep including lobbies, restrooms and recreational spaces.
• Oversee laundry processes, quality control and linen management.
• Train staff on cleaning procedures, safety standards and guest service expectations.
• Maintain inventory of supplies and coordinate replenishments.
• Address guest complaints and special housekeeping requests promptly.
• Ensure compliance with safety protocols and resort policies.

Skills

Leadership

Attention to detail

Multitasking

Communication skills

Team leadership

Education

High school diploma or equivalent

Hospitality certification

Job description

The Housekeeping Supervisor is responsible for overseeing the daily operations of the resort’s housekeeping team, ensuring that guest rooms, public areas, and laundry services are maintained to the highest standards. This role involves supervising, training, and coordinating staff to ensure cleanliness, safety, and guest satisfaction. The ideal candidate will have strong leadership skills, attention to detail, and the ability to manage multiple areas within the resort, ensuring all housekeeping operations run smoothly and efficiently.

JOB DESCRIPTIONS:

Supervise Housekeeping Staff: Oversee daily activities of housekeeping staff, ensuring all rooms, public areas, and laundry are cleaned and maintained to the highest standards.

Room Inspections: Conduct regular inspections of guest rooms to ensure they meet cleanliness, hygiene, and quality standards.

Public Area Management: Supervise the cleaning and upkeep of public areas, including hallways, lobbies, restrooms, and recreational spaces.

Laundry Operations: Ensure laundry is processed efficiently, maintaining cleanliness and quality control for all linens and uniforms.

Staff Training & Development: Train housekeeping staff in cleaning procedures, safety standards, and guest service expectations. Provide ongoing feedback and development.

Inventory Management: Maintain inventory of housekeeping supplies, linens, and cleaning materials, and order replacements as necessary.

Guest Satisfaction: Address guest complaints and special requests related to housekeeping, ensuring prompt resolution and guest satisfaction.

Safety & Compliance: Ensure all housekeeping operations follow safety protocols, resort policies, and health regulations.

REQUIREMENTS:

High school diploma or equivalent; additional certifications in hospitality management or housekeeping are a plus.

At least 2-3 years of experience in a housekeeping or supervisory role, preferably in the hospitality or resort industry.

Strong leadership, organizational, and multitasking abilities.

Excellent attention to detail and problem-solving skills.

Good communication and interpersonal skills.

Ability to work efficiently and handle time-sensitive tasks.

Strong work ethic and ability to lead by example.

Positive attitude and strong customer service orientation.

Ability to work independently and manage a team effectively in a fast-paced environment.

Ability to work flexible hours including weekends and holidays.

Open for Malaysian only.

Perks and benefits

• STAFF HOSTEL
• MEALS
• BOAT TICKET
• TRAINING
• GROUP

Hotel & Accommodation Services 51-100 employees

A well-established island resort offering luxurious rooms and facilities to tourists from all over the world. The resort has gained various recognitions and is gearing to achieve more in years to come.

A well-established island resort offering luxurious rooms and facilities to tourists from all over the world. The resort has gained various recognitions and is gearing to achieve more in years to come.