Housekeeping Supervisor: Lead, Train & Elevate Guest Rooms

Heritage Hotel Cameron Highlands; Tanah Rata; On-site; MYR 50,000 - 72,000; Full time

Benefits offered by this job

Comprehensive health and wellness

Career development opportunities

Discounts on hotel stays and dining

Paid time off and public holidays

Retirement savings plan

Job summary

Heritage Hotel Cameron Highlands in Tanah Rata, Pahang, is seeking an experienced Housekeeping Supervisor for a full‑time role. You will oversee daily housekeeping operations, manage a team, and ensure the highest standards of cleanliness and guest satisfaction across all areas of the hotel.

The role requires strong leadership, organisational skills, and a solid understanding of cleaning methods, inventory control, and hotel management software.

Qualifications

• Minimum 3 years of supervisory experience in housekeeping within hospitality.
• Strong organisational and problem‑solving abilities; multitasking under pressure.
• Excellent communication and interpersonal skills to lead a team.
• Thorough understanding of housekeeping operations, inventory control and quality checks.

Responsibilities

• Supervise and coordinate the housekeeping team, assign tasks and monitor performance.
• Inspect guest rooms and public areas to ensure cleanliness and presentation standards.
• Liaise with other departments to ensure timely completion of tasks.
• Maintain inventory and order supplies for housekeeping operations.
• Enforce housekeeping policies to optimise efficiency and guest satisfaction.
• Address issues promptly and suggest improvements to enhance guest experience.
• Provide professional customer service to guests.

Skills

Supervisory experience

Organisational skills

Communication skills

Attention to detail

Flexible/adaptable

Multitasking/prioritising

Tools

Hotel management software

Microsoft Office (Word/Excel/Outlook)

Job description

Heritage Hotel Cameron Highlands in Tanah Rata, Pahang, is seeking an experienced Housekeeping Supervisor for a full‑time role. You will oversee daily housekeeping operations, manage a team, and ensure the highest standards of cleanliness and guest satisfaction across all areas of the hotel.

The role requires strong leadership, organisational skills, and a solid understanding of cleaning methods, inventory control, and hotel management software.