HOUSEKEEPING SUPERVISOR

Heritage Hotel Cameron Highlands; Tanah Rata; On-site; MYR 50,000 - 72,000; Full time

Benefits offered by this job

Comprehensive health and wellness

Career development opportunities

Discounts on hotel stays and dining

Paid time off and public holidays

Retirement savings plan

Job summary

Heritage Hotel Cameron Highlands in Tanah Rata, Pahang, is seeking an experienced Housekeeping Supervisor for a full‑time role. You will oversee daily housekeeping operations, manage a team, and ensure the highest standards of cleanliness and guest satisfaction across all areas of the hotel.

The role requires strong leadership, organisational skills, and a solid understanding of cleaning methods, inventory control, and hotel management software.

Qualifications

• Minimum 3 years of supervisory experience in housekeeping within hospitality.
• Strong organisational and problem‑solving abilities; multitasking under pressure.
• Excellent communication and interpersonal skills to lead a team.
• Thorough understanding of housekeeping operations, inventory control and quality checks.

Responsibilities

• Supervise and coordinate the housekeeping team, assign tasks and monitor performance.
• Inspect guest rooms and public areas to ensure cleanliness and presentation standards.
• Liaise with other departments to ensure timely completion of tasks.
• Maintain inventory and order supplies for housekeeping operations.
• Enforce housekeeping policies to optimise efficiency and guest satisfaction.
• Address issues promptly and suggest improvements to enhance guest experience.
• Provide professional customer service to guests.

Skills

Supervisory experience

Organisational skills

Communication skills

Attention to detail

Flexible/adaptable

Multitasking/prioritising

Tools

Hotel management software

Microsoft Office (Word/Excel/Outlook)

Job description

About the role

We are seeking a dedicated and experienced Housekeeping Supervisor to join the team at the Heritage Hotel Cameron Highlands'. In this full-time role, you will be responsible for overseeing the day-to-day operations of our housekeeping department, ensuring the highest standards of cleanliness and guest satisfaction are maintained throughout our hotel in Tanah Rata, Pahang.

What you'll be doing

• Supervise and coordinate the housekeeping team, including assigning tasks, monitoring performance, and providing training and support.
• Inspect guest rooms, public areas, and back-of-house spaces to ensure they meet our strict cleanliness and presentation standards.
• Liaise with other department heads to ensure seamless coordination and the timely completion of housekeeping-related tasks.
• Maintain inventory and order supplies as needed to support the housekeeping operations.
• Implement and enforce housekeeping policies and procedures to optimise efficiency and guest satisfaction.
• Identify and address any issues or concerns in a timely manner, and recommend improvements to enhance the guest experience.
• Provide exceptional customer service to all guests, addressing any queries or concerns with professionalism and care.

What we're looking for

• Minimum 3 years of supervisory experience in a housekeeping role within the hospitality industry.
• Strong organisational and problem-solving skills, with the ability to multitask and prioritise effectively.
• Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
• Thorough understanding of housekeeping operations, including cleaning methods, inventory management, and quality control.
• Proficient in Microsoft Office suite (Word, Excel, Outlook) and ability to use hotel management software.
• Attention to detail and a commitment to maintaining high standards of cleanliness and presentation.
• Flexible and adaptable, with the ability to work well under pressure and respond quickly to changing needs.

What we offer

At Heritage Hotel Cameron Highlands', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health and wellness program
• Opportunities for career development and advancement
• Discounts on hotel stays and dining
• Paid time off and public holidays
• Retirement savings plan

About us

Heritage Hotel Cameron Highlands' is a renowned hotel located in the picturesque town of Tanah Rata, Pahang. Renowned for our exceptional hospitality and commitment to sustainability, we pride ourselves on creating unforgettable experiences for our guests. Join our team and be a part of our continued success!