Housekeeping Operations Lead for Guest Experience

Ormond Group; Sandakan; On-site; MYR 39,000 - 61,000; Full time

Job summary

Ormond Group is seeking a Housekeeping Supervisor to schedule, supervise and assist in maintaining the highest cleanliness standards across rooms, public areas, laundry, and facilities. You will coordinate tasks, monitor rosters and ensure guest satisfaction while collaborating with Front Office and other departments.

The role requires hands-on leadership, strong English communication, and proficiency with Opera Cloud PMS, POS, and inventory management.

Qualifications

• Minimum 3 years of experience in Housekeeping, preferably with supervisory experience.
• Proven experience in team supervision, SOP implementation and guest service recovery.
• Good knowledge of laundry operations, chemicals, linen control and inventory management.
• Strong English communication skills, both written and spoken.
• Demonstrated stability and reliability in previous employment.
• Comfortable using Opera Cloud PMS, POS and other hospitality technology.
• Calm, proactive and hands-on, with a strong focus on guest satisfaction and team development.

Responsibilities

• Supervise and coordinate daily Housekeeping operations and team activities.
• Allocate tasks, manage rosters and monitor team attendance, grooming and performance.
• Inspect guest rooms, VIP rooms and public areas to maintain cleanliness and hotel standards.
• Handle guest requests, feedback, complaints and Lost & Found matters.
• Monitor linen, amenities, equipment, supplies and monthly inventory.
• Conduct quality inspections and follow up on maintenance issues.
• Train and coach Housekeeping team members on SOPs, service standards and safety procedures.
• Work closely with Front Office and other departments to ensure smooth operations and guest satisfaction.
• Maintain shift handovers, daily reports and communicate operational issues to management.
• Ensure compliance with hotel policies, safety requirements and Ormond's standards.
• Act as Housekeeping Manager in their absence when required.
• Perform other duties as assigned by the Housekeeping Manager and Management.

Skills

Team supervision

SOP implementation

Guest service recovery

English communication

Tools

Opera Cloud PMS

POS systems

Inventory software

Job description

Ormond Group is seeking a Housekeeping Supervisor to schedule, supervise and assist in maintaining the highest cleanliness standards across rooms, public areas, laundry, and facilities. You will coordinate tasks, monitor rosters and ensure guest satisfaction while collaborating with Front Office and other departments.

The role requires hands-on leadership, strong English communication, and proficiency with Opera Cloud PMS, POS, and inventory management.