Housekeeping Operations Lead — Guest Experience

OHG Services Sdn Bhd; Sandakan; On-site; MYR 120,000 - 160,000; Full time

Job summary

OHG Services Sdn Bhd is seeking a Housekeeping Supervisor to oversee housekeeping operations across rooms, laundry, public areas, and related facilities in Sandakan, Sabah. You will schedule, assign and supervise staff to uphold the hotel’s cleanliness and maintenance standards, while coordinating with Front Office and other departments to ensure guest satisfaction.

The ideal candidate has at least 3 years in housekeeping with supervisory experience, excellent English communication, and a

Qualifications

• Minimum 3 years of experience in Housekeeping, with supervisory experience.
• Strong English communication skills, both spoken and written.
• Proven ability to supervise teams, implement SOPs and recover guest issues.
• Good knowledge of laundry operations, linen control and inventory management.
• Calm, proactive and hands-on with guest satisfaction focus.

Responsibilities

• Supervise and coordinate daily Housekeeping operations and team activities.
• Allocate tasks, manage rosters and monitor attendance, grooming and performance.
• Inspect guest rooms, VIP rooms and public areas to maintain cleanliness.
• Handle guest requests, feedback, complaints and Lost & Found matters.
• Monitor linen, amenities, equipment, supplies and monthly inventory.
• Conduct quality inspections and follow up on maintenance issues.
• Train and coach Housekeeping team members on SOPs, service standards and safety procedures.
• Work closely with Front Office and other departments to ensure smooth operations and guest satisfaction.
• Maintain shift handovers, daily reports and communicate issues to management.
• Ensure compliance with hotel policies, safety requirements and Ormond's standards.
• Act as Housekeeping Manager in absence when required.

Skills

Team supervision

SOP implementation

Guest service recovery

English communication

Reliability

Guest satisfaction

Tools

Opera Cloud PMS

POS

Job description

OHG Services Sdn Bhd is seeking a Housekeeping Supervisor to oversee housekeeping operations across rooms, laundry, public areas, and related facilities in Sandakan, Sabah. You will schedule, assign and supervise staff to uphold the hotel’s cleanliness and maintenance standards, while coordinating with Front Office and other departments to ensure guest satisfaction.

The ideal candidate has at least 3 years in housekeeping with supervisory experience, excellent English communication, and a